CSM Magazine

APRIL 17, 2023

Airports serve an important role in connecting people and places. Its presence can ease the movement of people and goods from one place to another, boosting economic activity and making more services and products accessible to a bigger market.

Travel 52

Travel Customer Service Transportation Competitive Advantage 52

Happy or Not

DECEMBER 21, 2023

These widgets transform data into a visual “heat map” grid, allowing you to pinpoint peaks and troughs in satisfaction levels based on both the satisfaction index and the number of responses collected. This ensures that customers leave with not only satisfied taste buds but also content hearts.

Customer Satisfaction 36

Customer Satisfaction Travel Retail Customer Centricity 36

Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Ease of course access and navigation Satisfaction with the topics covered Relevancy and practicality of the content Skills development and behavioral changes 3.

ROI 52

ROI Metrics Measurement Customer Satisfaction 52

Customer Bliss

MARCH 30, 2018

As many of us CX practitioners know and may have experienced firsthand, the airline industry faces numerous challenges in creating a customer experience that puts the customer first. Not only do individual airlines have their share of CX problems, but so do airports. Our Passengers are the Key.

Airlines 64

Airlines Customer Service Travel Transportation 64

Happy or Not

NOVEMBER 17, 2023

Customer satisfaction is the holy grail of success in today’s ever-competitive business landscape. Two popular methods that have emerged to gauge customer sentiment and improve service quality are HappyOrNot instant feedback and mystery shopping. What is HappyOrNot instant feedback? What is mystery shopping?

Feedback 36

Feedback Customer Centricity Customer Satisfaction ROI 36

Optimove

JULY 19, 2022

Severely impacted by COVID the last two years, it is on the cusp of a long-awaited comeback. In 2022, travelers expect their hotel of choice to treat them as valuable customers and not just as a number in a vast sea of other numbers. Encouraging uptake of in-room service. The hospitality industry is back. billion this year.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Comm100

DECEMBER 1, 2017

For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. Tip: Designing annual priorities will be unique to each contact center, and may depend on company history, culture, and customer experience goals.

Contact Center 42

Contact Center 2018 Customer Centricity Social Media 42