how-to-advance-and-elevate-the-cco-role 
Customer Bliss
NOVEMBER 21, 2019
As the chief customer officer (CCO) of the organization, you may at times feel like you’re begging for people to listen to you, to understand your goals, and to implement your suggestions. Successful CCOs Deliberately Build a Plan of Action. People know how to achieve results within their silo walls.
InMoment XI
FEBRUARY 8, 2024
This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive customer service environment. Companies of all sizes are always looking for ways to improve their bottom line. As you look to improve your business, consider contact center optimization.
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Customer Bliss
SEPTEMBER 26, 2017
Sandy Miranda explains her three rules for how to elevate from your existing role to a CCO Role in your organization. Sandy tells of her deliberate path from Customer Care Manager to CCO and how she took actions to earn the role and ensure she could be successful in it. About Sandy.
Customer Bliss
DECEMBER 26, 2018
One of the first verticals to stack rank brands by survey score, automakers started sending out surveys to car owners and asking how dealers did with sales or service. In one of my Chief Customer Officer roles, as I was getting acclimated with the company, I saw huge rolls of gold foil stickers with, “Give us a 10!”
ChurnZero
NOVEMBER 27, 2019
T his alternative ( to onboarding being baked into your product costs ) provides a new opportunity to elevate your CX. . Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?
ChurnZero
JANUARY 13, 2022
This is in part due to a rise in the standing of the Chief Customer Officer role. This is in part due to a rise in the standing of the Chief Customer Officer role. As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success.
ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. If you’re considering the role yourself, check out our eBook, The Future CCO , for firsthand advice from industry leaders on what it takes to become a CCO. .
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