it-it guide-to-call-center-agent-feedback-loops Blog Related Topics 
SurveySensum
AUGUST 14, 2023
A week into getting my new smartphone, I got a call from customer support checking in on my experience. Just as I was about to say goodbye, the agent dropped the bombshell – a sale on the exact phone cover I had my eye on! Without hesitation, I asked the agent to place the order right then and there.
GetFeedback
JULY 19, 2019
These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies. Will VoC feedback help you live up to your customer experience mission and brand promise? How will you act on your VoC feedback on an ongoing basis? Create your VoC feedback mosaic.
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SurveySensum
NOVEMBER 3, 2023
You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. In this blog, we’ll explore seven customer service trends for 2024. And yes, an efficient customer feedback platform tool is the key to it.
Talkdesk
AUGUST 28, 2017
Our Kickoff “Designing Your Intelligent Contact Center” event in Chicago was a huge success and a lot of fun! Check out our top nine moments and make sure your contact center is working for you. #9. Our COO, Gadi Shamia, calls it like he sees it! How to have Real Conversations between Customers and Agents.
SaleMove
JUNE 14, 2018
How many exasperated customers each and every day think to themselves while on a call or while conversing with a chatbot yell out loud “Can I PLEASE just get a person to talk to?”. Here’s a question for you: on a daily basis, how many times a day do you think customers yell at an Interactive Voice Response (IVR)? We’ve all done it.
Lumoa
FEBRUARY 9, 2023
As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. How do you take action on customer experience?
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. You also hope to keep agents engaged so they’ll want to stay put.
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