Call Experts

JANUARY 26, 2023

If you’re in the business of providing heating and cooling services, your best tool for success is the customer service agents who answer the phone from your HVAC call center. And finding differentiators for your HVAC business is essential in today’s growing market. That’s where an HVAC call center can help.

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Stella Connect

NOVEMBER 9, 2021

If past years have taught us anything, it’s that it’s never too soon to start preparing for the holiday season. From Black Friday until well into January, your customer service agents will face overwhelming call and chat volumes. And they’ll need their issues resolved quickly so they can get back to their holiday season to-do lists.

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Call Experts

NOVEMBER 20, 2019

The holiday season is here! digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." .

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Call Experts

NOVEMBER 20, 2019

The holiday season is here! digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." .

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Call Experts

FEBRUARY 26, 2020

Also, these customer support services must enable scaling and allow for customization based on unique business needs. Companies need to offer one point of contact linked to 24/7 support. Telephony provider Companies are looking for a partner that can provide telephony and contact center infrastructure.

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Call Experts

FEBRUARY 25, 2021

Because of this, availability is an essential concept your customer journey must address. Contact center services ensure that you never miss out on opportunities to acquire brand-new clients while providing fantastic customer service. Your phone rings while you’re helping another customer. Is this you?

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Pointillist

JANUARY 25, 2019

By Swati Sahai Call centers are an operationally-complex element of your business, but they play a big role in your customers’ experience with your company. It’s no easy task, but the right mix of call center metrics and KPIs can help you stay the course.

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