perspectives podcast this-is-digital-being-dynamic-leader-modern-world 
Kustomer
AUGUST 5, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Brad Birnbaum , CEO of Kustomer, to learn about how companies can win with their customers in this new space. To learn more about Brad’s vision for future customer success, listen to the full podcast below.
West Monroe
NOVEMBER 14, 2022
Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. About the episode Execs from Health Alliance Plan of Michigan open up about their digital transformation. From the customer's perspective, how do we understand everything about any one of our patients or one of our members?
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Kustomer
NOVEMBER 25, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. When agents are equipped with the right CRM and other data structuring tools they will be able to drive more success and loyalty.
Kustomer
JUNE 17, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Rather than just solving the initial problem, Laurent emphasizes the importance of being proactive for the customer.
Kustomer
APRIL 15, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by guests Matt Dixon from Tethr and Vikas Bhambri from Kustomer to discuss Matt’s most recent research on over one million customer service phone calls. Data is voluminous. It is unbiased. It’s unvarnished.
Team HGS
JANUARY 9, 2019
Each year, we publish our list of top customer experience (CX) trends —our on-the-ground forecast of how BPO partners will be called on to cost-effectively address the next year’s CX and service needs. For our 2019 predictions, we are honored to share unique and well-informed perspectives from an elite group of industry thought leaders.
Russel Lolacher
MAY 1, 2022
Or, listen on: Apple Podcasts. Google Podcasts. “On a day to day basis, the best thing preparation you can do [to speak well] is just be aware. To stay alert to your own senses, and to what information is being given to you from the outside world, and then be mindful of it. KEY TAKEAWAYS. Vicki McLeod.
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