Thematic

DECEMBER 12, 2023

This data is valuable for identifying pain points in the customer journey. Businesses can use this data to introduce new features & enhance existing systems, improving the customer experience. Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions.

Feedback 62

Feedback Social Media Banking Insights 62

CSM Magazine

DECEMBER 10, 2021

It’s important to keep in mind that every emerging customer experience challenge we are trying to solve in the post-pandemic digital world reflects a similar employee experience challenge. Now for the good news. The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason.

Omnichannel 98

Omnichannel Employee Experience Rewards Programs Touchpoint 98

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. In This Post You Will Learn: What Does Customer Service Mean? But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

RapportBoost

DECEMBER 10, 2018

From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version. Thanks again Talkdesk.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Pointillist

JULY 25, 2018

Customer journey analytics is a lot more than a software solution—it is a whole new approach to analytics that involves having a journey-based mindset and becoming customer-obsessed. Customer journey analytics is a new technology and many companies are grappling with the same questions. If so, you are not alone.

Customer Journey 43

Customer Journey Events Metrics Government 43