perspectives point-of-view using-data-and-analytics-to-scale-banking-revenue 
West Monroe
MARCH 14, 2024
Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI.
West Monroe
JANUARY 23, 2022
Knowing what to do with the sheer volume of data being collected from customers and devices is critical for utilities to manage and balance load and customer expectations. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats.
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West Monroe
JUNE 16, 2021
Historical sales methods in commercial banking—those rooted in selling through relationships and networking with centers of influence—are proving no match in today’s economic environment. The need for banks to adopt a standardized sales methodology to unlock the magnitude of their organization is apparent.
Pointillist
NOVEMBER 11, 2019
must now focus on achieving performance excellence across all three key priorities: customer experience, cost optimization, and revenue maximization. McKinsey & Company To use FCR in your call center effectively, you need to understand more about what it is and how to calculate it. Why is FCR considered so essential? The reason?
Pointillist
JULY 25, 2018
By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. This is especially true in the customer service industry.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. This is especially true in the customer service industry.
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