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Migrating call accounting to the cloud? Here’s what to consider

Eptica

In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Share this page on: Tweet. The 4 pillars of a successful customer service strategy. Why we need to think of the contact centre as a revenue engine.

2021 124
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5 ways to make your customer service more agile and flexible

Eptica

Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions. Share this page on: Tweet. The 4 pillars of a successful customer service strategy. Here’s what to consider.

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Top 10 Customer Success Takeaways from SaaStr Annual at Home

ChurnZero

Retention is your strongest pillar for customers with growing revenue. . 1)Utilize Product usage data to identify high engagement customers 2)Empower users to self-serve with educational resources 3) Be Smart about resources @BellaRenney outlines 3 things you can do to drive more #renewals at #SaaStrAnnual.

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How Do You Cluster a Topic?

DemandJump

Everyone that is creating content is fighting to be the top result on the first page of Google. Once you know what keywords are ranking highly, you can start creating content clusters to outline what you will post online. The pillar to blog model is a tried and true content cluster example.

Blog 98
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How Live Chat Helps You Shape Customer Journey

ProProfs Chat

But the moment you reach the checkout page, you realize that you don’t have an account and are requested to sign up now. You can check out all the pages a visitor browsed on your website and the time they spent on each page. They also seek empathy (one of the six pillars of customer experience excellence).

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The complete guide to social media management for modern businesses

BirdEye

You can create company pages and share social media content with your audience to help generate leads or increase brand awareness. It outlines how you will use social media to reach and respond to your target audience, which in turn helps grow traffic and followers. Plus, learn about LinkedIn marketing hacks to grow your business.

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How marketers can build a Voice of the Customer program

BirdEye

In this article, we’ll outline the key pillars for a successful Voice of the Customer program. You may discover that customers are dropping off your site on certain pages or that they’re just confused by your website’s layout. Customer expectations are changing rapidly. Building your VoC Program – The key ingredients.