Oracle

AUGUST 19, 2020

From shoppable Instagram posts to personalized discounts based on past purchases, it’s no doubt that the shopping experience is constantly evolving. According to PwC , when customers have a great experience, they’re willing to pay up to a 16% price premium. ” Dylan Max, Head of Growth Marketing, Netomi.

Retail 85

Retail Innovation Virtual Agent Loyalty Programs 85

CSM Magazine

JUNE 7, 2023

In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means and how you can leverage omnichannel services to unify and improve customer and employee experience. Offering an omnichannel customer service experience allows companies to meet these evolving customer expectations.

Omnichannel 98

Omnichannel Customer Service E Commerce Social Media 98

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

2016 50

2016 Net Promoter Score Multi-Channel Magazine 50

NICE inContact

APRIL 24, 2019

As a major wholesale distributor and direct-to-consumer seller of dietary, and health and beauty products, Basic Research was using a variety of contact center technologies that didn’t always work well together. Agents across the system instantly get screen pops of CRM information so that every customer receives speedy, personalized service.

B2C 55

B2C Contact Center Omnichannel Touchpoint 55

Kustomer

APRIL 13, 2020

For many, customer conversations are only increasing, and Kustomer has stuck its course to build a CRM platform packed with the tools and capabilities that help you connect with customers, keep them engaged, and manage processes to perform at max capacity and grow. We See Automated Self-Service Differently.

Omnichannel 59

Omnichannel Article Brands Customer Service 59

Kustomer

JULY 15, 2021

In the old days of CX, the best an agent could do was to wait for a customer to call in and hope that they could answer their question with their limited tools. Agents used to be limited to only using the phone as a way to talk with customers, but now a plethora of tools are available to provide the ultimate experience.

Multi-Channel 98

Multi-Channel Social Media Technology Omnichannel 98

ijgolding

OCTOBER 17, 2016

Historically, many industries have been completely comfortable creating ‘value propositions’ that differentiate themselves, exclusively based on the quality of the product or service. No longer can any organisation rely on the strength of its product and service alone. My wife and I experienced this for ourselves last week.

Customer Experience 111

Customer Experience Transportation Airlines Customers 111