resources activating-the-community-making-cx-an-organization-wide-priority 
Alida
DECEMBER 20, 2017
Here’s a look at the stories that researchers, marketers, innovators and CX professionals were talking about this past year. These organizations prioritize customer insight, leveraging data and analytics in every step of their decision-making. The CX leadership gap widens. Insight-driven businesses take off.
Retently
MARCH 11, 2024
While the immediate aftermath often involves a collective sigh of relief from event organizers and staff, the work is far from over. Through a series of thoughtfully crafted survey questions, organizers can gather quantitative and qualitative data that shed light on the event’s impact.
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Alida
SEPTEMBER 22, 2016
Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities. “Our community helps us get to the whys” – Visionary winner @ElizabethArden. Here’s a look at our favorite takeaways from this year’s Summit.
Customer Bliss
MARCH 7, 2017
I truly believe those doing customer experience and customer-driven growth work are a community, and Jim and I represent that in this podcast. Across a wide variety of customer-facing roles, Jim has now come to head up customer experience for the 38 million member organization AARP. Resources From Jim.
Retently
MARCH 26, 2024
Expect straightforward comparisons and key insights to help you make an informed choice. Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Choosing a survey tool is about more than just the immediate benefits.
ClearAction
JANUARY 12, 2022
Modern corporate governance replaces shareholder primacy with balanced attention among five vital stakeholders: customers, employees, suppliers, communities and shareholders. They put the customer first and invest in their employees and communities. These two KPIs are precursors to value realized by your communities and shareholders.
Kustomer
FEBRUARY 19, 2024
Amongst its numerous functionalities is an advanced ticketing system that turns all incoming customer communications into tickets, which can then be tracked, assigned, and resolved within the platform. Freshdesk Overview Freshdesk , a flagship product of Freshworks Inc.,
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