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Why Working In Customer Service Is a Great Career Move In 2022

CSM Magazine

There are plenty of worthwhile jobs out there, but when it comes to customer service jobs , they’re generally in high demand. A great career choice, companies are always after solid customer service workers who are willing to solve problems, help customers, and make sure a company’s reputation is intact with satisfied consumers.

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The Great Resignation: How to Retain Your Contact Center Agents

Playvox

In February 2022, 4.4 Just shy of 3 percent of the entire working population in the U.S. woke up, had a cup of coffee, and didn’t go to work. economy affected most by the Great Resignation, also known as the Big Quit, were in service industries, including restaurants, retail, and healthcare. Why Employees Leave.

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5 Top Customer Service Articles of the Week 12-5-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Hospitality Net) We are officially on the eve of a new year, already moving through the holiday season at the signature blink-and-you-might-miss-it pace that is seemingly synonymous with this time of year.

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Taking Care of Your Customers: Four Pillars of CX Transformation Success with Erika Putinsky

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Erika Putinsky from Mailchimp to discuss what it takes to make CX exceptionally great. Step One – Customer Obsession. Two – Show up for your Customers. It’s about building a community.

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10 Ways to Excel in the Evolving Role of the CFO

Circular Edge

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud.

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5 Changes In The Call Center Outsourcing Philippines Post Pandemic

Magellan Solutions

The working conditions increased the fear of Covid-19 among 247 bpo services inc. But there is no other place that matches the service capabilities of business process outsourcing company in the Philippines. They are also very open, marketing, and willing to offer something of value to customers and clients alike.

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How to minimize the impact of global crises on your employee and customer experience

Qualtrics

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Read our analysis and tips on balancing labor shortage with great CX. Why is there a labor shortage? Key labor statistics.