Customer Bliss

OCTOBER 3, 2019

In today’s episode, I chat with Leslie McNamara , who is the Chief Marketing Officer and Managing Director in workforce development at Citi Retail Services. In her role, Leslie merges workforce development with marketing, working directly with retailers. Good Customer Experience Starts With Your Internal Culture.

Culture 147

Culture Customer Experience 2002 Retail 147

Beyond Philosophy

JANUARY 16, 2018

CMC Thought Leadership Principal, Beyond Philosophy. A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” Only a culture of stakeholder-centricity can be defined in that way.

Culture 83

Culture 2002 Customer Centricity 2007 83

Beyond Philosophy

SEPTEMBER 17, 2020

We had Claudia Townsend, associate professor of marketing at the University of Miami at the Miami Herbert Business School, as a recent podcast guest. ” As a result, the focus on aesthetics has become universal in marketing efforts today. . Townsend says this is a learned response from the culture.

2002 163

2002 Fashion Financial 2005 163

Beyond Philosophy

JULY 6, 2016

Three Truths Every Marketer Should Know about CX in China. China sees us as the thought leadership of Customer Experience. China has potential to leap-frog other markets as it is a massive opportunity. I wrote Building Great Customer Experiences , my first book about Customer Experience, in 2002 with John Ivens.

Social Media 113

Social Media 2002 Multi-Channel Customer Centricity 113

Natalie Petouhof

MARCH 6, 2017

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. I’ve written return on investment models for the value of human capital.

Culture 40

Culture Competitive Advantage 2015 2012 40

C3Centricity

APRIL 17, 2018

And that it involves a culture change to move the organisation in this direction. “a strategy by which businesses create their products, content, and marketing campaigns so that they serve their customers first, and their organization second.” Econsultancy recently asked what effective leadership in the digital age is.

Customer Centricity 75

Customer Centricity Innovation Airlines 2002 75

Comm100

MARCH 8, 2017

Through the eyes of Nasser, the areas of leadership, people skills, teamwork, gender equality, and customer service blend into a masterful understanding of corporate culture and the customer experience. She is an expert on customer-centric leadership, and an active tweeter. Flavio Martins. flavmartins.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0