Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana – in customer experience, marketing, social media and customer service. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Comm100

FEBRUARY 6, 2018

Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Astute Solutions.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42

Michel Falcon Experience

APRIL 13, 2023

That was in 2007. What do you recommend individuals that are looking to get that budget to develop their company culture, invest in their people when the ROI isn’t so black and white? Your ROI is more important for you to be back at your desk working on these three projects than it is to be in this room.

Culture 60

Culture 2003 ROI Leadership 60

Amity

FEBRUARY 10, 2017

The speed of the internet and the hyperactivity of social media generates enormous pressure on marketing organizations to listen more, react sooner, anticipate earlier, and stand out from the crowd in the messages they convey. Another driving factor of change in marketing is pressure to prove ROI.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. Dan Gingiss – Keynote Speaker, Trainer, CX Coach, Content Creator, Marketing Consultant, Author. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Currency Alliance

FEBRUARY 26, 2019

Customer data: maximize ROI. You can see this in the Gartner CMO survey: Loyalty marketing has traditionally suffered from the difficulty in measuring ROI (especially in the short-term). Maximize ROI from Customer Data. This realignment will also set themselves up to win in the next decade. has proven very popular.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Michel Falcon Experience

APRIL 11, 2019

Best place to work in Canada in 2006, second best place to work in all of Canada 2007. When I’m asked what is the ROI of this, what is the ROI of that? Again, if you’re going to takeaway one thing from this talk, aside from following me on social media, Google servant leadership and get lost in Google.

Culture 60

Culture Books Leadership Hospitality 60

Grade.us

JUNE 17, 2019

In 2007, I finally realized that to keep in touch with all of our past clients and potential clients, I needed to have a newsletter. Content strategy, blogging , SEO, social media, and email marketing all converged into what we now just call content marketing. You get higher ROI if you launch sooner.

Banking 39

Banking Magazine Books 2007 39

Michel Falcon Experience

MARCH 12, 2019

In 2007, I was a young professional trying to really understand what I wanted to build my career off of; what was going to be my niche or my nitch? ” And it was super niche, 2007 nobody was really talking about it; shortly after, Zappos was the company that was really taking off, leveraging customer experience management.

Culture 12

Culture 2019 Engagement Net Promoter Score 12