ShepHyken

APRIL 14, 2020

How to Stay Productive and Deliver Amazing Customer Experiences from Far Away. They discuss strategies for adapting to a remote workforce without sacrificing productivity, connection or the customer experience. Your employees and customers are nervous, uncertain and even scared.

2008 120

2008 Communication Connections Loyalty 120

Customer Bliss

JULY 18, 2017

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. Air Force, where he worked in space research and development, satellite operations, and military computers and communications. That’s this episode.

Chief Customer Officer 131

Chief Customer Officer Information 2008 Customer Care 131

CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 1. More Customer Success.

Sales 71

Sales Customer Success Connections Customer Base 71

CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 1. More Customer Success.

Customer Success 71

Customer Success Sales Connections Customer Base 71

Lumoa

JUNE 14, 2023

For example, Domino’s, one of the world’s largest pizza chains, was under fire because its customers weren’t happy with the taste of their pizza. This was one of the email messages a customer received from them: This is the kind of customer service that creates and engrains a strong sense of brand loyalty.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

SurveySparrow

MARCH 23, 2021

But if you want your customers to think of your brand as durable, reliable, economical or even trustworthy, you need to prove them. . #3 3 Positioning based on quality: Positioning a product based on its quality is different from doing so based on its price. What is their communication strategy like? ” . #4

Marketing 52

Marketing Apparel Brands 2008 52

Magellan Solutions

JULY 5, 2021

Customer-based Organization. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? TAiO Connect. Collaborative Effort.

Call Center 40

Call Center 2021 E-support 2012 40