Remove 2008 Remove Customer Care Remove Engagement Remove Innovation
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From Chief Information Officer to Chief Customer Officer, With Brian Lillie – CB60

Customer Bliss

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. He had a bit of a head start to engage with fellow C-Suite members and other stakeholders. ” Indeed!

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

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CX Experts We Love

Wootric

She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Why we love Sarang: Sarang’s head of Customer Success at Wootric.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. She recently wrote the book on customer understanding ! Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. She recently wrote the book on customer understanding ! Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

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4 Customer-Focused Master Strokes that Winning Companies Get Right

LiveChat

Despite the mind boggling success that the original iPhone enjoyed, Apple went ahead and launched the iPhone 3G just a year later, on July 11, 2008. From McDonald’s to Ford to Salesforce, product innovation is the bedrock of sustained, long-term business success. Every time a new line is released, customer engagement skyrockets.

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Inside Customer Success: Uberflip

Amity

Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion.