OpinionLab

MARCH 8, 2016

If you look at the truly successful companies, the ones that emerge are the ones that concentrate on enabling their customers to engage with them – so that they can partner with them to build their brand. Innovative brands simply need to adopt more effective means of listening. So how do you find out what your customers want?

Consumers 96

Consumers 2008 2012 Banking 96

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Making significant strides towards patient access, education and engagement is the mission of Patient Connect. Starting in 2008, [Patient Connect] nearly predates the internet.

Healthcare 52

Healthcare 2008 2030 Connections 52

BirdEye

JULY 7, 2023

Sometimes, it’ll completely miss the context of a sentence during customer engagement. They can even engage interested parties in conversation. Conversational AI chatbots: These advanced chatbots use natural language processing (NLP) along with innovative machine learning to interpret customer intent.

Customer Service 96

Customer Service Social Media Banking 2008 96

West Monroe

JUNE 21, 2023

The gravity of the task ahead cannot be understated, and one thing learned from the 2008 Smart Grid Investment Grant (SGIG) awards, preparing for the next steps is critical. Developing a sophisticated plan requires a complex effort engaging multiple departments and vendors and could take several months to write.

2008 52

2008 Document Government 2024 52

Customer Bliss

MAY 10, 2016

Prior to joining the Smithsonian in 2008 Samir was the Executive Director of Noemie LaFrance’s SENS Production in Brooklyn, New York. Samir shared with us the robust engagement approach that he used to meet with the leaders of every museum to build his proposed approach. How the Smithsonian built out the “Trip Planner” tool.

Chief Customer Officer 0

Chief Customer Officer 2008 Books Presentation 0

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty. Mapp’s push notification automation solutions keep app users engaged.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

Pink Guava

APRIL 26, 2020

But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s. Strategy or Innovation - How are you doing as a company with your customers and all the stakeholders, included?

Social Media 84

Social Media Financial Innovation 2008 84

Alida

JULY 19, 2016

Millennials have the sunniest outlook of any generation, despite living through 2008’s Great Recession and facing the threats of climate change. More than ever, companies need to engage with Millennial customers to get a clearer picture of their attitudes, behaviors and aspirations. The Millennial mood looks good. TWEET THIS STAT ).

Travel 185

Travel 2008 Financial Social Media 185

CSM Magazine

JUNE 17, 2020

We are already seeing a steady increase in usage and additional ways for Cooper to engage with Coop’s members as a result of actual conversations and questions. It’s an all-in-one customer engagement tool that will strategically help us to build a level of customer experience that is unparalleled in the Swedish retail marketplace.

Retail 52

Retail 2008 Automotive Transportation 52

Lumoa

JUNE 23, 2021

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

Chadwick Martin Bailey

SEPTEMBER 22, 2020

Our culture is supportive, transparent, and engaging, which shows in our relationships with one other, our clients, and our work. What about that experience helped you to adapt, innovate, and/or grow? I was developing its online community, with the goal of engaging with our tough-to-reach demographic.

2009 52

2009 2008 Travel Transportation 52

CSM Magazine

OCTOBER 6, 2020

The three-week engagement included the deployment of a remote outbound contact centre for agents working from home in just two weeks using Amazon Connect. Founded in 2008, we are devoted to enabling enterprises to change the way they change. million customers during the Covid-19 pandemic.

Connections 52

Connections 2008 Consulting Innovation 52

CSM Magazine

JUNE 18, 2020

The first commercial application of AR occurred in 2008 in the form of a BMW magazine ad readers could augment using a computer camera. Companies are now using AR technology to allow you to engage with products in virtual showrooms, or place them virtually in your home, to help you better imagine using them before buying.

Tourism 52

Tourism Travel Wireless 2008 52

Second to None

MARCH 22, 2019

Companies often assume that Millennials and Gen Zers are similar enough to apply the same engagement tactics across both groups. Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Why are they different?

Connections 75

Connections Brands 2008 Social Media 75

Michelli Experience

JUNE 28, 2017

.’” From James Autry’s and my vantage point, leading through “love” and “relationship “ are authentic emotional drivers for employee engagement. From my first exposure to early Oculus Rift innovations to more advanced deployments leveraged by my clients and others, I’m convinced that virtual reality is emotional reality.

Customer Experience 83

Customer Experience 2008 Books Loyalty 83

Qualtrics

JULY 9, 2019

For me, it’s been delightful to reconnect clinicians to the reason they went into healthcare, and invigorating to engage executive leaders on driving patient-centric strategy. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR). March 28, 2013. [2] June 2018. [3]

Healthcare 33

Healthcare 2008 Hospitality 2007 33

Second to None

MARCH 22, 2019

Companies often assume that Millennials and Gen Zers are similar enough to apply the same engagement tactics across both groups. Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Why are they different?

Connections 63

Connections Brands 2008 Social Media 63

CX University

APRIL 26, 2018

They replace the top-down hegemonic system most enterprises still use, replacing the traditional schema with a new way of distributing real authority that instills adaptiveness and employee engagement in the fabric of an organization.

Customer Experience 74

Customer Experience Government 2018 2015 74

NetBase

AUGUST 26, 2020

Market research reveals trends around the topic of innovation. In November 2008, this company was the first to offer ETFs with 3X leverage. Continuing to use market research to locate trends that are building currently, we look to opportunities with high social engagement, but low publication numbers.

Marketing 81

Marketing 2024 2030 2008 81

Retently

MARCH 18, 2019

When Netflix subscribers run into an issue, they know they will be talking with a real person on the other end – their employees are allowed to make their chats funnier and more engaging , which makes them more memorable for customers. Unique, Innovative Products and Offers. Even the CEO would take calls every once in a while.

Net Promoter Score 133

Net Promoter Score NPS Customer Retention Loyalty 133

PK

APRIL 23, 2020

She went on to note that employment recovered just 1 percent a year after the Great Recession of 2008. This is a time already ripe for innovation, and I believe that it is from these roots that telemedicine will emerge to make healthcare better and more accessible. At some point, there will be a vaccine and this pandemic will be done.

Healthcare 52

Healthcare Hospitality E Commerce 2008 52

Natalie Petouhof

FEBRUARY 2, 2016

It is being r ecognized for outstanding learning programs in two categories and for its contribution to developing innovative and business focused learning programs. Capgemini University won a gold medal for “ Software Engineer of the Future MOOC” in the ‘Best Unique or Innovative Learning and Development Program’ category.

2008 40

2008 E-support 2013 Innovation 40

West Monroe

APRIL 19, 2022

In 2008, someone (or a group of someones) published a white paper under the pseudonym Satoshi Nakamoto. Technology’s true value comes from what it can enable—whether that’s new revenue streams, more innovative products, better experiences for customers and employees, and many other goals. Digital businesses know this.

White Paper 52

White Paper Healthcare Innovation 2008 52

CX University

MARCH 22, 2018

How did the company come up with these incredible and courageous innovations? CEO Jeff Bezos explained: “We innovate by starting with the customer and working backwards,” “That becomes the touchstone for how we invent.”. Innovative thinker who focuses on ‘creating’, not ‘fixing’. Ability to collaborate across functional borders.

Customer Experience 66

Customer Experience 2016 Customer Centricity E Commerce 66

NetBase

MAY 7, 2020

Using the 2008 recession to navigate through this rough terrain, Europe is predicting the largest quarterly decline in economic activity since World War II, meaning approximately an 8 to 13 percent drop in gross domestic product (GDP) , even with precautionary measures in place. Higher digital engagement. Learnings from Europe.

Retail 71

Retail Consumers Social Media Government 71

Qualtrics

JULY 29, 2020

Last spring, several large school districts reported student engagement rates below 60% with virtual learning platforms. School operations will be impacted in most communities until there is a conclusive end to this crisis in the form of a widely available vaccine or other game-changing medical innovation.

2008 43

2008 Engagement Financial Feedback 43

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018.

2004 51

2004 White Paper Financial 2008 51

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Wootric

FEBRUARY 14, 2019

She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Why we love Annette: She’s the Founder and CEO of CX Journey Inc. Colin Shaw.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Michel Falcon Experience

FEBRUARY 6, 2019

Have you ever noticed that during training, managing employee engagement levels can be difficult? We’ve all tried tips and tricks to be able to increase this engagement because of the training becomes more successful. The answer to being able to create higher engagement is private podcasts.

Culture 76

Culture 2019 Workshop Books 76

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. It will also help strengthen customer engagement and better customer journeys throughout the crisis. 1. Fewer New Prospects. 1. More Customer Success. Adjust Your Offering.

Sales 71

Sales Customer Success Connections Customer Base 71

Kustomer

NOVEMBER 12, 2020

Data is a driving force in innovation. When customers use a product and don’t understand how to use it, Derek finds that is the right opportunity to learn from their data and to innovate that product as well as alter their CX approach. And this is back in 2008, 2007, and YouTube was only a year old. Utilizing Data as a Tool.

2008 52

2008 Innovation Customer Service Leadership 52

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. It will also help strengthen customer engagement and better customer journeys throughout the crisis. 1. Fewer New Prospects. 1. More Customer Success. Adjust Your Offering.

Customer Success 71

Customer Success Sales Connections Customer Base 71

Chattermill

MAY 12, 2019

in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Delivering Happiness underscores the importance of strong company culture, that making employees and colleagues happy will lead to higher engagement and better customer satisfaction. The Everything Store by Brad Stone.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

West Monroe

JANUARY 25, 2022

The generational sea change is here and will rewrite the rules on customer engagement. Despite the dominant trends toward digital, banks must reckon with the resonant, in-person engagement points for bank customers. Taking action. Understand who your customers really are and which segments you want to attract.

Banking 52

Banking 2022 Financial Multi-Channel 52

LiveChat

AUGUST 3, 2018

Despite the mind boggling success that the original iPhone enjoyed, Apple went ahead and launched the iPhone 3G just a year later, on July 11, 2008. From McDonald’s to Ford to Salesforce, product innovation is the bedrock of sustained, long-term business success. Every time a new line is released, customer engagement skyrockets.

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28