Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 145

Social Media Customer Service Multi-Channel 2014 145

CSM Magazine

DECEMBER 12, 2019

There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. It’s also a 50% increase from 2009’s record low of $4.06 Department store sales rose by 1.2%. Department store sales were down 5.5% Department store sales were down 5.5% Their sales were up 14.2%

Customer Experience 52

Customer Experience Average Handle Time 2007 2009 52

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Talk to a customer service agent. Live Chat, email, social media, phone call, she didn’t care. Another sales page. Be proud to talk to your customers. Only one small problem.

Social Media 48

Social Media 2009 Information Entertainment 48

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Talk to a customer service agent. Live Chat, email, social media, phone call, she didn’t care. Another sales page. Be proud to talk to your customers. Only one small problem.

Social Media 40

Social Media 2009 Information Entertainment 40

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

2022 10

2022 Customer Service Social Media Customer Centricity 10

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Comm100

NOVEMBER 13, 2022

Today’s consumers are no longer satisfied with organizations offering just one or two customer service channels. They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88