How Marmalade Insurance Has Utilised Customer Feedback Software to Help Improve CSAT and Increase Their Net Promoter Score
CSM Magazine
OCTOBER 25, 2022
This unerring focus on the customer, not only in attracting new ones but really listening to their existing ones, has been a key element of the organisation’s success and growth to date. Part of this approach is their customer feedback process, which they introduced in 2020, with the help of customer feedback software provider, CustomerSure.
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