TechSee
JUNE 16, 2022
Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.
ShepHyken
NOVEMBER 8, 2021
The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy.
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Ann Michaels and Associates
OCTOBER 28, 2018
Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .
Magellan Solutions
MAY 3, 2022
In 2013, the bank started to develop a call center and customer service training program with a Philippine company. Then in 2016, it opened another customer service and technical support office in the country, creating more than 4,000 jobs in total. The Philippines specializes in voice-enabled services.
Service Untitled
SEPTEMBER 21, 2010
Service Untitled The blog about customer service and the customer service experience. photo credit: liber Possibly Related Posts: NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet.
Service Untitled
MARCH 12, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled.
Service Untitled
OCTOBER 12, 2010
Service Untitled The blog about customer service and the customer service experience. Help your customer service staff to help your business succeed I was pulling into my office this morning when I.
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