Beyond Philosophy

NOVEMBER 10, 2014

In the United Kingdom, the NCSI portfolio earned a return of 59 percent from April 2007 to June 2011, and the FTSE 100 had a negative return of 6 percent.” In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Beyond Philosophy

JULY 9, 2015

This percentage represented an increase of 10% over the previous three years (45% global average in 2011). A 2014 Nielsen survey revealed 55% (global average) of respondents, male and female, would pay more for products from companies with a commitment to corporate social responsibility. To see all the numbers from the survey, click here.

Brands 109

Brands Net Promoter Score 2011 2014 109

ClearAction

OCTOBER 16, 2019

Michael Brenner, CEO of Marketing Insider, says: “The biggest mistake companies make when analyzing retention rates is not seeing that a high churn rate is the result of poor customer acquisition efforts.” Creating & keeping a customer (i.e. customer-centric management) is guided by customer lifetime value.

ROI 59

ROI Customer Experience 2011 Customer Centricity 59

Customer Bliss

APRIL 26, 2016

in net written premium annually. Margie’s team, the Customer Advocacy Office, was founded in November 2015 to lead a broad transformation to a customer-centric culture. The team includes 130 professionals responsible for Customer Strategy, Metrics & Insights, Employee Culture, and Operations.

Chief Customer Officer 141

Chief Customer Officer Engagement Net Promoter Score Insurance 141

Beyond Philosophy

MAY 20, 2015

Overall, RightNow found that 86% of consumers would spend more for a better customer experience (CEI Report, 2011, RightNow). The study explored attitudes and preferences toward customer service. After this positive result, 31% of consumers said they purchased more from the retailer. and nine other countries.

Consumers 160

Consumers 2012 2011 2010 160

PeopleMetrics

NOVEMBER 13, 2015

Location-based Net Promoter Score, to emphasize the customer’s range of experiences. The value a customer perceives as they decide to become a member, to emphasize consultative membership sales. Image Credits: SXSW Interactive 2011 - Austin, TX by kris krüg , CC BY-SA 2.0. See you soon.

Sales 79

Sales Customer Experience Net Promoter Score 2011 79

Customer Guru

JANUARY 3, 2018

We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. The next lap of the journey began in 2011 when Matrix Partners made its first investment with us.

Customer Centricity 95

Customer Centricity Healthcare Hospitality 2007 95