Gainsight

FEBRUARY 13, 2023

While it’s been in business since 2011, it’s fair to say that Zoom really came into its own during the Covid-19 pandemic, between 2019–21, as an easy-to-use go-to way to help keep both business and personal communication alive and well in a brief but deadly era when face-to-face proximity was actively dangerous. JM: Yes, for sure.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

Enalyzer

OCTOBER 9, 2020

Every time a customer interacts with your company, whether it’s an online purchase or a conversation with your customer success team, it’s a chance to measure the quality of that experience. Customer satisfaction surveys are an easy and straightforward way to gauge your touchpoint experience. Transactional CES surveys.

Net Promoter Score 52

Net Promoter Score Customer Experience Touchpoint NPS 52

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Frank Eliason.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Frank Eliason.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

AUGUST 12, 2022

Found in 2011 by Christopher Webb and Eric Jaffe, ChowNow is an online food application. At the same time, it also offers subscription-based service that helps restaurants serve their customers. By providing a direct window between food outlets and customers/ eaters, ChowNow has also taken a step to improve customer satisfaction.

2013 10

2013 2011 Demo Transportation 10

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. Online review management (ORM) Free trial Customer experience (CX) $29 per mo.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

SmartKarrot

JANUARY 28, 2022

Founded in: 2011. Founded in: 2011. The company provides a 360-degree view of the industry, including what and how the competitors do and how customers respond. The company builds a product discovery platform that intends to change the way customers navigate websites and discover and shop products online. SimilarWeb.

2015 10

2015 2011 2006 2010 10