Customer Bliss

JANUARY 14, 2016

. ‘Lambert Walsh is Vice President and General Manager at Adobe, where he leads Adobe’s efforts to retain and grow long-term relationships with customers and partners across all segments and lines of business. He has led customer success at Adobe since 2007.

Connections 146

Connections 2007 2011 Customers 146

Customer Bliss

JANUARY 14, 2016

. ‘Lambert Walsh is Vice President and General Manager at Adobe, where he leads Adobe’s efforts to retain and grow long-term relationships with customers and partners across all segments and lines of business. He has led customer success at Adobe since 2007.

Connections 141

Connections 2007 2011 Customers 141

ClearAction

OCTOBER 16, 2019

Sweetened deals to lure away competitors’ customers can alienate existing customers. A wider array of customers means more customer personas and subsequent high demands on Customer Service and Customer Success roles. 4 The Importance of Creating & Keeping Customers , Financial Times, 2011.

ROI 59

ROI Customer Experience 2011 Customer Centricity 59

Amity

MARCH 15, 2017

While the Engineering team is hard at work trying to get the system back up, Customer Success is the one who has to save face and mitigate the damages the outage will cause on customer relationships and retention. • SaaS Customer Success: Best Practices for Unplanned Outages.

Social Media 52

Social Media 2011 Customer Success User Experience 52

InMoment XI

JANUARY 23, 2013

He oversees HireVue's 24/7 support operations, the Voice of the Customer program, and also serves as a hub between products and customers. He pioneered HireVue's customer success program. Jacob Bauer is currently the VOC and customer success analyst at HireVue.

2011 200

2011 2010 Customer Success Management 200

InMoment XI

JANUARY 23, 2013

He oversees HireVue's 24/7 support operations, the Voice of the Customer program, and also serves as a hub between products and customers. He pioneered HireVue's customer success program. Jacob Bauer is currently the VOC and customer success analyst at HireVue.

2011 200

2011 2010 Customer Success Management 200

InMoment XI

JANUARY 23, 2013

He oversees HireVue's 24/7 support operations, the Voice of the Customer program, and also serves as a hub between products and customers. He pioneered HireVue's customer success program. Jacob Bauer is currently the VOC and customer success analyst at HireVue.

2011 200

2011 2010 Customer Success Management 200

Retently

AUGUST 15, 2018

So, you should definitely aim to invest more resources into your customer success team to make it easier for them to provide your clients this kind of experiences. You should always strive to focus on providing your most loyal and recurring customers with an experience that will prove them how much they mean to you.

Customer Service 105

Customer Service Social Media Exceptional Customer Service Hotels 105

ProProfs Chat

AUGUST 24, 2018

After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. Inaction, rudeness and failure to take ownership of their mistakes – these are just some of the negative approaches to customer success that have left a black mark on many organizations.

Customer Service 74

Customer Service 2011 2014 Fashion 74

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. From new grads to established professionals with various backgrounds, there’s a growing interest in how to get into Customer Success. Stephen O'Keefe , Director of Customer Success at HubSpot. ” Here’s what they said.

Customer Success 71

Customer Success 2011 Sales 2004 71

Amity

MARCH 1, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. How did you get started in Customer Success? When I first started at LinkedIn, the concept of Customer Success existed but the label did not.

Customer Success 91

Customer Success Customers 2003 2011 91

Amity

AUGUST 5, 2016

With hundreds of customers worldwide, Achievers delivers a powerful new way for companies to engage, align, and recognize employees to drive business success. We sat down with Vanessa Brangwyn , the VP of Customer Success, to discuss how Customer Success has evolved at Achievers over the last five years.

Customer Success 91

Customer Success Culture Customers 2011 91

Amity

FEBRUARY 10, 2017

Amity had the chance to sit down with Peter Armaly, Principal Transformation Advisor at Oracle Marketing Cloud to find out how its Customer Success philosophy is evolving, and how it has managed to keep the customer at the heart of its work throughout its evolution. How did you get started in Customer Success?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Amity

JANUARY 11, 2018

Founded in 2011, with offices in Edmonton and Toronto, Jobber Software has helped thousands of home service businesses be more successful. When she joined in 2014, Justine Burns was Jobber’s first Customer Success hire. I’m the Director of Customer Success and I’m in charge of 3 teams.

Customer Success 94

Customer Success Culture Customers 2011 94

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

2020 19

2020 2019 2002 2008 19

ChurnZero

SEPTEMBER 16, 2019

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight churn, expand current accounts, increase product adoption and optimize the overall customer experience. “We

2019 8

2019 2011 Events Entertainment 8

SmartKarrot

SEPTEMBER 3, 2021

If your business can afford to offer customers certain features at no cost, you should certainly give it a shot. They grew from 10 percent of total users in 2011 to 46 percent in 2018. In fact, as per Open View Partners , businesses can convert around 2-4 percent of customers.

Marketing 10

Marketing Loyalty Programs Banking Customer Retention 10

Gainsight

FEBRUARY 13, 2023

While it’s been in business since 2011, it’s fair to say that Zoom really came into its own during the Covid-19 pandemic, between 2019–21, as an easy-to-use go-to way to help keep both business and personal communication alive and well in a brief but deadly era when face-to-face proximity was actively dangerous. That’s customer success #101.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

ChurnZero

AUGUST 25, 2020

Twitter can be a goldmine for discovering the latest Customer Success trends and strategies. Get excited for the BIG RYG Customer Success Conference by getting to know some of our individual speakers. . But do you know where to look for them? .

Chief Customer Officer 69

Chief Customer Officer E-support 2011 2012 69

SmartKarrot

MAY 26, 2020

In the year 2011, a resounding statement, ‘software is eating the world’ was predicted by Marc Andreessen. The field of XaaS is all about customer engagement. appeared first on SmartKarrot l Comprehensive Customer Success. It can seamlessly acclimatize on-demand to accommodate a huge volume of traffic as well.

Transportation 10

Transportation 2005 2011 B2B 10

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

inQuba

SEPTEMBER 6, 2022

Gartner , in their report ‘2022 Gartner CEO and Senior Business Executive Survey’*, has reported that ‘ Customer Acquisition, Retention and Engagement’ are the top (18% selection) combined focus area for CEOs and executive teams in 2022. To give you a sense, that has increased from 10% in 2011.

Customer Journey 52

Customer Journey Management 2022 2011 52

delighted

SEPTEMBER 28, 2021

The alternative approach of using humans to solve customer issues can lead to a confusing product and a disgruntled customer. If you always fall back on someone in sales, implementation, or customer success to hold customers’ hands and fill in gaps and cracks in the product, growth and scalability can be stunted.

Net Promoter Score 89

Net Promoter Score 2011 Measurement User Experience 89

SmartKarrot

JANUARY 18, 2022

Found in 2011 by Sanjoe Jose, Talview is one of the fastest hiring and recruitment software for enterprise employers. Found in 2011 by Byju Raveendran and Divya Gokulnath, BYJU’S is an e-learning program, a brand of the Bangalore-based educational technology ( EdTech ) Think and Learn Private Ltd.

2011 11

2011 E Commerce E-support 2008 11

Enalyzer

OCTOBER 9, 2020

Every time a customer interacts with your company, whether it’s an online purchase or a conversation with your customer success team, it’s a chance to measure the quality of that experience. Customer satisfaction surveys are an easy and straightforward way to gauge your touchpoint experience. Transactional CES surveys.

Net Promoter Score 52

Net Promoter Score Customer Experience Touchpoint NPS 52

Amity

AUGUST 17, 2016

In addition to making customers happier and more successful, your Customer Success team can serve a critical role by helping your organization clarify its Value Proposition. Your Customer Success organization is in a unique position to facilitate this organizational learning and refinement. Herrmann, B.

2011 51

2011 Sales Customer Success Document 51

Amity

MAY 12, 2014

In addition to making customers happier and more successful, your Customer Success team can serve a critical role by helping your organization clarify its Value Proposition. Your Customer Success organization is in a unique position to facilitate this organizational learning and refinement. i] Marmer, M.,

2011 51

2011 Customer Success Sales Document 51

Talkdesk

JUNE 24, 2016

In fact, our product was created at a Twilio hackathon in 2011. Hacks were judged by our Scott Allison, Director of Customer Support, Blaire Fernandez, Director of Customer Success, and João Quitério, Engineering Manager. With that in mind, we hosted our second hackathon in less than a year on June 8 and 9.

2016 51

2016 2011 Demo Contact Center 51

Storyminers

JULY 6, 2020

For over a decade, he has helped hundreds of companies accelerate growth by optimizing the Customer Lifecycle, from customer acquisition to retention to account expansion and advocacy. He authored the Customer Success book for Wiley! By 2013, her book eBay For Dummies was one of the best sellers on the topic.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

For over a decade, he has helped hundreds of companies accelerate growth by optimizing the Customer Lifecycle, from customer acquisition to retention to account expansion and advocacy. He authored the Customer Success book for Wiley! By 2013, her book eBay For Dummies was one of the best sellers on the topic.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

AUGUST 12, 2022

Found in 2011 by Christopher Webb and Eric Jaffe, ChowNow is an online food application. At the same time, it also offers subscription-based service that helps restaurants serve their customers. By providing a direct window between food outlets and customers/ eaters, ChowNow has also taken a step to improve customer satisfaction.

2013 10

2013 2011 Demo Transportation 10

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2011. Founded in: 2011. Founded in: 2011. The company enables businesses to build and maintain a scalable customer growth machine, allowing them to get a greater return on their digital ad expenditure. Since its inception in 2011, RD Station has expanded to 20 countries across the world. Rock Content.

E Commerce 10

E Commerce 2011 2012 2013 10

SmartKarrot

MARCH 25, 2021

In 2011, employees tested how the commercial licensing worked on all Youtube videos before it became public. For example- At SmartKarrot, customer success teams use the intelligent platform themselves. If your customer success reports are not showing up, you will dig deeper to find that issue. Bottom Line.

2011 10

2011 Roadmap User Experience Feedback 10

SmartKarrot

FEBRUARY 7, 2022

Valued Customer Example: Cape Gemini, HEC Paris, Dior. About: Another successful SaaS company serving thousands of happy clients since founded in 2011. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. Founder/CEO: Nick Hernandez.

E Commerce 10

E Commerce E-support Insurance Fashion 10

SmartKarrot

JANUARY 25, 2022

Founded in 2011, Orderbird is a catering company that specializes in meals and in-store retail catering. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. The post Top 20 SaaS Companies in Germany appeared first on SmartKarrot l Comprehensive Customer Success.

Banking 10

Banking Fashion 2014 Travel 10

Grade.us

JUNE 2, 2020

Founded in 2011, this VC backed platform has a large following of customers, in a variety of industries. The Podium mobile app allows brand managers and customer support teams to manage customer conversations at any time. Support options. Contact page Knowledgebase Facebook Twitter Contact Local Offices.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

SmartKarrot

JANUARY 28, 2022

Founded in: 2011. Founded in: 2011. The company provides a 360-degree view of the industry, including what and how the competitors do and how customers respond. The company builds a product discovery platform that intends to change the way customers navigate websites and discover and shop products online. SimilarWeb.

2015 10

2015 2011 2006 2010 10