BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. Bring it.”

Contact Center 156

Contact Center Transportation 2014 2020 156

Magellan Solutions

AUGUST 2, 2021

Majority of i nhouse call center in the Philippines are supported by digital and analytics. This, in turn, enables companies to drive innovative, affordable, and remote care. Highlighting the biggest call center company in the Philippines. There are significant costs involved in running an in-house call center.

Call Center 52

Call Center Contact Center Tourism Healthcare 52

Magellan Solutions

MARCH 9, 2021

As well as maintaining call center software, infrastructure and day to day operations management. Benefits of Customer Service Outsourcing. To outsource your customer service to an offshore provider may sound intimidating and challenging. Running a dedicated call center offshore has been proven to drive down costs.

Customer Service 52

Customer Service Call Center Customer Service Representative Average Handle Time 52

Brad Cleveland Blog

FEBRUARY 10, 2015

Clearly, there’s still work to be done in how organizations assess their ability to meet customer expectations. Consumer Perception (2014 Consumer): Do you feel that the customer service departments of today’s companies generally meet your needs and expectations?

Consumers 24

Consumers 2014 Customer Care Customer Expectations 24

Brad Cleveland Blog

FEBRUARY 10, 2015

Clearly, there’s still work to be done in how organizations assess their ability to meet customer expectations. Consumer Perception (2014 Consumer): Do you feel that the customer service departments of today’s companies generally meet your needs and expectations?

Consumers 20

Consumers 2014 Customer Care Customer Expectations 20

TechSee

DECEMBER 12, 2017

Every interaction, touchpoint and communication is captured and stored, and how a contact center handles its data is critical to its success. At the same time, today’s rapid methods of engagement have conditioned customers to expect immediate response times.

Omnichannel 143

Omnichannel White Paper Contact Center Touchpoint 143

ShepHyken

JUNE 2, 2017

Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. As a result, they’ve reduced their customer churn rate by more than 50 percent since 2014.

Blog 75

Blog Wireless Call Center 2017 75