CSM Magazine

NOVEMBER 3, 2020

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. And you’re not alone in feeling that way.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Joe Rawlinson

JULY 25, 2018

If you find yourself and the rest of your team struggling on a daily basis to return emails, phone calls, social media interactions, or chats on your website with customers in a timely manner, then you may want to consider dedicated customer support. In addition, 97.6%

Social Media 84

Social Media 2017 2014 Poor Customer Service 84

CX Journey

SEPTEMBER 19, 2014

It was published on their blog on May 19, 2014. Have you thought about this question: "In your company, are customers persona non grata?" businesses every year due to poor customer service. Source: Genesys Businesses lose $289 each year for every customer who leaves due to poor service.

Customer Centricity 64

Customer Centricity 2013 2014 Poor Customer Service 64

Comm100

JANUARY 14, 2016

If there is one thing that’s certain, it’s that modern consumers are much more tech-savvy than those from past generations. As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. This goes double for customer service and sales support.

2016 0

2016 Customer Service Social Media 2015 0

Thunderhead

AUGUST 13, 2018

EDF’s MD of Customer Business, Beatrice Bigois, recently described the situation: “more progress has been made in the last ten years than the previous hundred”. They claim to have “successfully supported” consumer choice by boosting supplier numbers (from 27 in 2014, to around 70 today).

2014 40

2014 Poor Customer Service Financial Customers 40

ProProfs Chat

JUNE 14, 2019

We’ve compiled a list of 100+ customer service statistics and trends to help you provide delightful support experience. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics.

2019 90

2019 Customer Service Social Media Poor Customer Service 90