Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Joe Rawlinson

JULY 25, 2018

If you find yourself and the rest of your team struggling on a daily basis to return emails, phone calls, social media interactions, or chats on your website with customers in a timely manner, then you may want to consider dedicated customer support. In addition, 97.6%

Social Media 84

Social Media 2017 2014 Poor Customer Service 84

Kayako

MARCH 14, 2022

How do Telecom companies keep satisfied customers and encourage customer loyalty? It turns out that telecom customer service is a critical variable. Almost 40% of those who left a telecom company did so because of poor customer service. Putting customers on hold is risky business.

Net Promoter Score 62

Net Promoter Score Customer Service Social Media Metrics 62

CX Journey

SEPTEMBER 19, 2014

It was published on their blog on May 19, 2014. Have you thought about this question: "In your company, are customers persona non grata?" And yet, we still see some dismal statistics about how many companies don''t focus on the customer experience or think they focus on the customer experience but really don''t. $83

Customer Centricity 64

Customer Centricity 2013 2014 Poor Customer Service 64

transcosmos Information Systems

AUGUST 29, 2016

In the 2014 Parature State of Multichannel Customer Service Survey , researchers found that 65 percent of 1,000 consumers who participated in the study said they ended relationships with brands due to a single case of poor customer service.

E Commerce 48

E Commerce E-support 2014 Poor Customer Service 48

Thunderhead

AUGUST 13, 2018

They claim to have “successfully supported” consumer choice by boosting supplier numbers (from 27 in 2014, to around 70 today). But amidst the fluctuation, one thing remains consistent: putting customers first should be an Energy business’s number one priority. On one hand, more suppliers mean more choice, at least according to Ofgem.

2014 40

2014 Poor Customer Service Financial Customers 40

Comm100

JANUARY 14, 2016

Despite all of the hype that has surrounded social media giants such as Facebook and Twitter, companies have been slow to adopt these platforms for customer service and sales support. According to a CellCentreHelper.com report , only 3% of companies used social media to communicate with customers as of May 2014.

2016 0

2016 Customer Service Social Media 2015 0

Grade.us

AUGUST 29, 2017

From a customer’s standpoint, their first impression is your fault, (even when it isn’t). What this means for your reviews: Comcast has had a long history of poor customer service, and horrible reviews. Comcast was listed as the worst company in America in 2014.

Presentation 39

Presentation 2014 Poor Customer Service Interaction 39

ProProfs Chat

AUGUST 8, 2019

In 2014, Consumer Reports claimed that burgers by McDonald’s taste dead in comparison to other chains. That means not only did they compromise on service, but also on the quality of the food. This is a classic example of poor customer service stories. Orders had errors. Taste Issues. Source: consumerreports.org.

Customer Service 51

Customer Service Airlines E-support Brands 51