Remove 2016 Remove Blog Remove Consumers Remove Customer Relationship Management
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What were the key customer experience topics in 2015?

Eptica

Date: Wednesday, January 6, 2016 What were the key customer experience topics in 2015? Published on: January 06, 2016. Author: Olivier Njamfa As we enter 2016, I’m already seeing plenty of predictions about what the year will bring for the customer experience and customer service markets.

2015 50
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Looking into the customer service crystal ball

Eptica

Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Published on: January 20, 2016. Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year?

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What is relationship marketing: examples and strategies

BirdEye

However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. To first time customers turn into loyal customer, it is important to invest in building relationships with them. And that is done with relationship marketing.

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Leveraging the Power of CRM to Create Extended Loyalty for Your Bank

West Monroe

As of September 2016, there were 5,980 FDIC-Insured banks in the United States. trillion in 2016. As the banking consumer grows more loyal, they no longer use multiple banks for their various financial services needs. trillion in 2015 to $16.7 They now are placing their trust in one bank they view as a “one stop shop.”.

Banking 40
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16 Stunning Statistics that Forecast the Future of the Internet of Things

Tricia Morris

Frost and Sullivan Power Management in IoT and Connected Devices. In a 2016 PwC survey of 1,000 U.S. consumers, 45% say they now own a fitness band, 27% a smartwatch, and 12% smart clothing. Gartner Predicts 2016: Unexpected Implications Arising from the Internet of Things. connected devices. PwC The Wearable Life 2.0:

2015 54
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Small Business Guide to Live Chat in 2021

Comm100

Live chat has quickly become the most popular digital customer service channel for small businesses and large – and it shouldn’t come as a surprise. How many channels offer as many benefits as live chat does for both the customer and business? Live chat is typically used by sales, marketing, and customer support.

2021 98
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The Implications of Big-data Marketing: Bigger Than You Think

West Monroe

Across all industries – from utilities to banking and from healthcare to education – organizations are tapping into unprecedented amounts and types of actionable “big data” to understand consumers and drive powerful engagement. For details see Christl and Spiekermann 2016 (p. Analyzing Facebook likes, phone data, and typing patterns.