2016 Blog Consumers Customer Relationship Management 
Eptica
JANUARY 6, 2016
Date: Wednesday, January 6, 2016 What were the key customer experience topics in 2015? Published on: January 06, 2016. Author: Olivier Njamfa As we enter 2016, I’m already seeing plenty of predictions about what the year will bring for the customer experience and customer service markets.
Eptica
JANUARY 20, 2016
Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Published on: January 20, 2016. Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BirdEye
JULY 5, 2023
However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. To first time customers turn into loyal customer, it is important to invest in building relationships with them. And that is done with relationship marketing.
West Monroe
MARCH 27, 2017
As of September 2016, there were 5,980 FDIC-Insured banks in the United States. trillion in 2016. As the banking consumer grows more loyal, they no longer use multiple banks for their various financial services needs. trillion in 2015 to $16.7 They now are placing their trust in one bank they view as a “one stop shop.”.
Tricia Morris
AUGUST 5, 2016
Frost and Sullivan Power Management in IoT and Connected Devices. In a 2016 PwC survey of 1,000 U.S. consumers, 45% say they now own a fitness band, 27% a smartwatch, and 12% smart clothing. Gartner Predicts 2016: Unexpected Implications Arising from the Internet of Things. connected devices. PwC The Wearable Life 2.0:
Comm100
JANUARY 21, 2021
Live chat has quickly become the most popular digital customer service channel for small businesses and large – and it shouldn’t come as a surprise. How many channels offer as many benefits as live chat does for both the customer and business? Live chat is typically used by sales, marketing, and customer support.
West Monroe
JULY 24, 2017
Across all industries – from utilities to banking and from healthcare to education – organizations are tapping into unprecedented amounts and types of actionable “big data” to understand consumers and drive powerful engagement. For details see Christl and Spiekermann 2016 (p. Analyzing Facebook likes, phone data, and typing patterns.
Expert insights. Personalized for you.
50 
Let's personalize your content