2017 Brands Poor Customer Service Social Media 
Second to None
OCTOBER 23, 2018
In 2017, 954 pizza chain establishments opened in North America in addition to the already saturated market.[1] Attracting and retaining customers requires paying attention to your brand’s online presence as well as your team’s ability to provide a consistent value at each phase along the customer journey.
transcosmos Information Systems
JANUARY 5, 2017
Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. There’s indeed some bit of a risk buying a product or service that’s not in front of you physically. Integrate Omnichannel Customer Support.
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Up Your Service
MAY 3, 2017
Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others.
Wootric
JUNE 19, 2019
As a customer, how many times have you waited to get in touch with a customer support agent on the phone, listening to a monotonous tune or promotions on loop, only to get frustrated and hang up without receiving any response to your query? . Of course, you never went back to that brand again. AI and Customer Experience.
Playvox
APRIL 4, 2023
They’re protecting and building your company’s brand — no matter what they have to deal with from customers. According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017.
Comm100
JANUARY 14, 2016
In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. Social Media Is a Powerful Support Platform. Of course, one of those channels is social media.
ProProfs Chat
JUNE 14, 2019
Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. For this reason, customer experience has become the key to business success. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics.
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