Optimove

JANUARY 6, 2022

After all, to do retention properly, and at scales almost as large as a highway billboard, marketers had to wait for the right technology to arrive. (it And Retention should be punching way above its historical weight. 77% are likely to stay with a brand with a loyalty program. it has, in case you’re wondering).

Loyalty Programs 40

Loyalty Programs Advertising Loyalty 2017 40

SurveySensum

JULY 10, 2023

By focusing on these key elements, businesses can elevate their online customer service, fostering satisfaction, trust, and loyalty among customers. That’s the magic of leveraging technology for customer service! Conducting personalized marketing and loyalty programs to elevate the customer experience.

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

Currency Alliance

MAY 9, 2019

Tellingly, the greatest investment in vehicles has not been in how the vehicles move, but in “sharing solutions” – with a 32x increase in investment over the 7 years to 2017. Enter: loyalty marketing. Building such habits is precisely what loyalty programs do. . The massive potential of loyalty marketing in mobility.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? ” – Shep Hyken.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Currency Alliance

JUNE 22, 2017

We’re already nearly halfway through 2017. A year that could see a tipping point for customer loyalty programs. We’ve seen plenty of articles over the last couple of years about how the traditional loyalty program is falling short. Namely their customers.

Loyalty 40

Loyalty Loyalty Programs 2017 Social Media 40

Strativity

APRIL 27, 2023

Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category. Technology is a means, not an end. That’s not the case.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category. Technology is a means, not an end. That’s not the case.

2022 52

2022 Roadmap Customer Relationships Brands 52

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Brands Airlines 74

ProProfs Chat

MAY 6, 2020

Customer experience is so important to customers that they are willing to spend more on the services of a brand. Improving Customer Experience Statistics. 50% of the brands say they are planning to increase CX-related technology spending in 2019. (Source: Adobe Digital Trends Report ) Tweet this. return on spend, and 1.6x

2020 66

2020 Customer Experience E Commerce E-support 66

Thematic

NOVEMBER 13, 2018

In addition, with a well-implemented VOC program, you can better retain your customers – think higher customer loyalty scores, less churn, and a higher customer lifetime value, thanks to repeat purchases. And you can only do that with the right technology.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101