BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Being unclear, rude, or failing to listen to your customers leads to silent phones and poor sales. Nike sales fell.

Social Media 57

Social Media Airlines 2009 Financial 57

ProProfs Chat

JULY 30, 2021

McDonalds saw an increase in sales of 5.5% in the Q4 of 2018. Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018. Hence, having a positive brand image makes it easy to sell your new products. (b)

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

Stella Connect

SEPTEMBER 22, 2017

How to Achieve Excellence in Travel Customer Service in 2018. If the past is any indication, Q1 2018 will kick off a record-setting year. Common to all three brands, from both a cultural and business standpoint, is a heartfelt investment in the people they employ and the people they serve. The experience economy is booming.

Travel 40

Travel 2018 Customer Service Contact Center 40

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Impact of Customer Engagement On Sales. Customer Engagement Through Social Media.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

NetBase

JULY 22, 2020

Finishing 2019 with a brand value of $47.2 billion , Louis Vuitton is the world’s most valuable luxury brand. Prior to the pandemic, luxury ecommerce accounted for only 10-12% of global sales. consumers believe luxury brands should engage in manufacturing practices that are environmentally friendly. 81% of U.S.

Consumers 59

Consumers Brands Fashion Social Media 59

ReviewTrackers

JANUARY 8, 2018

They obviously help you increase your conversion rates and increase sales, but they also help foster a sense of customer cohesion and community. They can help “mediocre” products become your best-sellers, and allow happy customers to share their experience of your brand far and wide. Social media — another review channel?

Social Media 33

Social Media Brands 2018 Interaction 33