Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

2021 45

2021 Events Social Media 2013 45

C Space

JUNE 15, 2020

Following the lead of IBM and Amazon , Microsoft has paused selling facial recognition tools and called on US legislators to pass federal regulations on the use of the technology. Microsoft president Brad Smith said that his company won’t sell facial recognition technology to US police until federal regulations are in place.

2020 52

2020 Brands Travel Books 52

Thunderhead

OCTOBER 19, 2018

Motivated in part by ‘desktop to drive’ broker sites such as Carwow, Drivethedeal and Carfile, OEMs have been scrambling to own take back ownership of the entire buying journey, offering end-to-end digital experiences. Jamie Watts , Sales Manager at Murray Volkswagen , won Sales Manager of the YEAR at the 2018 Motor Trader Awards.

Omnichannel 40

Omnichannel Automotive 2018 2025 40

Oracle

AUGUST 27, 2019

The idea of a single e commerce model no longer applies in a world where customers, services, and the online experience have evolved to the point where almost every business has incorporated an internet component. This widening of the field has brought with it a re-think in how commerce is conducted online. ” question.

E Commerce 58

E Commerce E-support B2C Retail 58

Natalie Petouhof

SEPTEMBER 19, 2016

Two billion are active on social media and 1 in 3 consumers prefer social to phones for service. In fact, by 2018 in US, projected income = $3.4 They are different than The Boomer Generation in that social networks & technology are their L IVES ! 74% new technology makes their life easier. 88% text each other.

Wireless 76

Wireless Social Media Events Contact Center 76

Qualtrics

OCTOBER 10, 2019

The consumer experience is no longer just a matter of going shopping in a store or pulling out a device to make a purchase online. Finally, brands should be leveraging employee feedback to enhance the customer experience. Oasis – merging online and in-store fashion retail. sales increase in 2018.

Travel 34

Travel Retail Multi-Channel Fashion 34

Lumoa

APRIL 3, 2018

How do you make important or day-to-day consumer decisions in your life? At the same time a NPS survey is simple and short enough for consumers to respond regularly. We agree, that analyzing tens of thousands individual feedback comments might be not only tiring, but resourceful and time-consuming.

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Feedback 134