Confirmit

NOVEMBER 16, 2020

And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. In this book, you’ll discover the companies who are leading the way and rapidly turning customer experience into a serious force for business change.

2020 52

2020 Insurance 2019 Touchpoint 52

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Is customer experience worth it? C-level leaders want to know if customer experience (CX) is worth the investment. Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. Higher retention rates and lower customer churn.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

ShepHyken

MAY 20, 2019

The Intersection Of Customer Experience And Employee Experience by Greg Kihlström. Forbes) Let’s explore three ways that customer experience and employee experience intersect and can work together. I have added my comment about each article and would like to hear what you think too.

Article 22

Article 2019 Customer Service CEM 22

One Millimeter Mindset

MAY 23, 2019

Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. Lead a more employee- and customer-focused workforce. Beyond the mindset, biases and baggage which still hold you back from delivering on who you are: a Professional of Tremendous Worth.

Workshop 70

Workshop Presentation Leadership 2019 70

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Jeff helps clients develop customer-focused cultures. Show podcast and a regular contributor to Forbes. David Avrin.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Jeff helps clients develop customer-focused cultures. Show podcast and a regular contributor to Forbes. David Avrin.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

NICE inContact

FEBRUARY 6, 2019

The CX processes tend to be more customer focused rather than internal focused embracing key methodologies like Lean/Six Sigma, value stream mapping and others. Employee experience and voice of the employee get as much priority as customer experience and voice of the customer when the synergies are well understood.

Net Promoter Score 55

Net Promoter Score Contact Center Average Handle Time Omnichannel 55

Qualtrics

AUGUST 1, 2019

With the right direction and guidance, a workforce full of engaged employees can be unstoppable. Measuring Employee Engagement With Surveys. To capture and improve the full employee experience — which goes beyond even engagement — requires gathering data in various forms and at various points in the employee lifecycle.

Banking 40

Banking Measurement Leadership Engagement 40

One Millimeter Mindset

FEBRUARY 14, 2019

In addition, positive internal customer experiences are the outcomes of both courage and critical thinking skills in the face of push-back in risk-averse cultures. Ultimately, enduring and profitable customer-focused outcomes are the result of everyone getting to the finish line. Because they have each other’s backs.

Workshop 13

Workshop Customer Retention 2019 Leadership 13

ShepHyken

APRIL 4, 2022

.” Yet, rather than pursue one or the other as siloed initiatives, companies are beginning to recognize that a holistic experience strategy has far greater potential for advancing better business outcomes. My Comment: The “total experience” combines the power of a CX (customer experience) and an EX (employee experience.”

Article 73

Article 2022 Customer Service Magazine 73