Wootric
MARCH 15, 2020
This may not hold true for every business we work with – Zoom, GrubHub, and the e-commerce toilet paper company Who Gives a Crap are having quite a moment. How can you plan to support your employees through these challenges? Of course, the question then becomes how do you retain customers and build loyalty? Be a good citizen.
Bold360
JUNE 10, 2020
It’s time to build a CX roadmap for today and for the future in different steps for helping businesses build up their digital capabilities. So start your roadmap — or playbook, if you prefer — with a step you can take today. Now, it’s time to amplify your digital support. But don’t stop there.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Confirmit
JUNE 7, 2020
Through this feedback channel, we receive insight to structure the roadmap by realizing what needs to be prioritized based on the feedback. The support team closely monitors support cases and feedback from support satisfaction surveys (Transaction NPS) to identify customer delights and pain points.
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. LinkedIn: [link].
West Monroe
MARCH 30, 2023
Often, that means building tech into operations, whether it’s developing an app to file claims, a chat bot to manage service outages, a patient portal to host telehealth appointments, or a simple e-commerce capability. businesses $2T in 2020.
Magellan Solutions
AUGUST 1, 2022
There were undoubtedly many disruptions that caused havoc for businesses in 2020 and this also affected the Philippine BPO Industry. percent from the 2020 figures. The Philippines’ IT-BPO sector is experiencing a revival as a result of this double-digit growth, which supports the target goal that 2021 performance was beyond remission.
Centercode
FEBRUARY 11, 2021
E-commerce had been trending steadily upward for years. Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). Winning over your customers first requires an understanding of how changes brought by 2020 affected purchasing habits and behavior.
Expert insights. Personalized for you.
125 
Let's personalize your content