Storyminers

JUNE 19, 2020

Mike specializes in working with firms facing to create practical roadmaps, offering workshops, projects, on-going support, experience design, and strategic storytelling. The post The Top 50 Customer Service Experts of the Decade (2010–2020) appeared first on StoryMiners. Read more about it here.

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2010 2020 Customer Service Workshop 64

Kerry Bodine

DECEMBER 30, 2020

And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. Consider this your high-level roadmap for developing journey maps and using them to drive action. As 2020 unfolded, we all spent time wondering what our “new normal” would look like, both personally and professionally.

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2020 Customer Experience Customer Journey Customer Journey Mapping 90

Totango

DECEMBER 3, 2020

Across the globe, 2020 has proven to be an incredibly transformative year, with the global pandemic changing how we work and interact with one another on a daily basis. Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry.

2020 64

2020 Customer Success Net Promoter Score Document 64

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. That’s according to a new study from web analytics firm SimilarWeb , which looked at the buying habits of consumers on the ecommerce platform from January to April 2020, and compared it to the same period last year. increase in conversions in early 2020, an increase of 7.8

2020 52

2020 Brands Social Media Advertising 52

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Is Customer Feedback Really Making It to Your Product Roadmap? Use This Framework to Unblock Your Product Roadmap. Top 10 Product Experience Blog Posts of 2019. REQUEST A DEMO.

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Article 2020 Roadmap Metrics 97

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.

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2020 Customer Success Chief Customer Officer ROI 80

C3Centricity

JANUARY 13, 2021

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. We all run projects, some of us as a profession.

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. With so many companies adopting agile methodologies to keep up with faster release cycles , there’s a lot of dialogue around the role customers play in securing quality releases and driving product roadmaps.

2020 58

2020 Presentation Roadmap Travel 58

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

C3Centricity

JANUARY 4, 2021

Either way, we’d like to thank you all for your support in 2020. Getting to Yes: A 7-step Roadmap to Successful Project Management. Perhaps that is the reason why C3Centricity recorded an over 15% increase in its readership this year, or maybe it is because our posts are of higher quality and more often shared.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

Oracle

FEBRUARY 26, 2020

Oracle Modern CX 2020 will take place March 23-26 at McCormick Place West in Chicago, with 200+ planned sessions focusing on the hottest topics in customer experience. Ready to register for Oracle Modern CX 2020? **Ready to register for Oracle Modern CX 2020? Ready to register for Oracle Modern CX 2020?

2020 40

2020 Roadmap Events Feedback 40

Talkdesk

NOVEMBER 13, 2020

All those voices echoing loudly across industries, across time zones in support of Talkdesk is one of the reasons we believe we are a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service. I miss being huddled in a conference room whiteboarding product roadmaps in the early evening.

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Contact Center 2020 Roadmap Leadership 111

Customer Bliss

AUGUST 28, 2020

We had our 2020 plans. We knew exactly we’re going to do we were delivering against this roadmap, which I talked about, and all of a sudden our world went off the pass. . And obviously, the last couple of months, as myself and my leadership have had to recast that vision.

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Roadmap Customer Journey Mapping Leadership Measurement 323

CX Accelerator

JULY 1, 2020

This company bumped up their 2022 digital transformation strategy to 2020. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Now more than ever, technology is vitally important. Crisis or no crisis, employees are a company’s most valuable and most expensive resource.

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Contact Center 2022 Call Center Roadmap 266

Vanilla Forums

DECEMBER 15, 2020

Hello and welcome to the end of 2020! For those who may have missed those roadmap talks, we wanted to put the spotlight on some of the updates we’ve seen rolled out in 2020. It’s been quite the year here at Vanilla, and despite all the twists and turns, it hasn’t slowed our teams down.

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2020 Roadmap Events 116

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. As we get ready to plan for the new year, there are five themes of customer success that I think should be top of mind for 2020. Nick Mehta.

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2020 Customer Success B2C B2B 52

Qualtrics

FEBRUARY 18, 2020

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need to take your market research programs to new heights in 2020. The post Must-see market research sessions at X4 2020 appeared first on Qualtrics. What’s new in XM?

2020 29

2020 Marketing Government Leadership 29

Kustomer

JULY 24, 2020

Date : July 28, 2020. Date : August 20, 2020. Date : August 20, 2020. Date : August 24-28, 2020. Date : September 1, 2020. Date : Septemper 4-5, 2020. Date : September 22-24, 2020. Date : October 2020. Date : October 20-22, 2020. Here is our curated list of must-attend events.

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Events 2020 Workshop Roadmap 52

ShepHyken

DECEMBER 18, 2020

Little did I know how prophetic Shep’s words would be for 2020. By the second quarter of 2020, those same technologies were re-categorized as “mission-critical.” They were no longer wish list items on futuristic technology roadmaps. What a year 2020 has been! Instead, they fully deployed them at warp speed.

Leadership 73

Leadership Customer Experience 2020 2019 73

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future.

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Contact Center White Paper Roadmap Consulting 138

SurveySparrow

JUNE 6, 2020

Give them goals, plans, and a roadmap for their entire career. The post 30 Effective Techniques to Improve Employee Performance in 2020 appeared first on SurveySparrow. They might be going through a rough patch with their family, in cases like this, it will be a relief if you provide emotional counseling for your employees.

2020 52

2020 ROI Technology Management 52

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. In APAC, Calabrio on-boarded 47 new customers in 2020, and so far in 2021 is already up 400% since Q1 2020.

Engagement 52

Engagement Management 2020 Roadmap 52

CX Accelerator

JULY 1, 2020

This company bumped up their 2022 digital transformation strategy to 2020. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Now more than ever, technology is vitally important. Crisis or no crisis, employees are a company’s most valuable and most expensive resource.

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Contact Center 2022 Call Center Roadmap 182

TechSee

DECEMBER 16, 2020

Last month, we announced this exciting partnership , which was the culmination of a mutual journey that began with an investment by Salesforce Ventures two years ago, an offering in the Salesforce AppExchange, a mutual award in the TM forum, and recognition in Gartner’s Cool Vendors in CRM Customer Service and Support 2020 report.

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Net Promoter Score Contact Center Average Handle Time NPS 109

Talkdesk

OCTOBER 28, 2020

With all the bad 2020 brought, people also found the good. This renewed energy and passion informed our CX Transformation Roadmap , which outlines five progressive stages for building resilient cloud contact centers. At Talkdesk, we witnessed some of these contact centers not just survive—but thrive.

Contact Center 69

Contact Center Roadmap Innovation 2020 69

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts. Raffles galore!

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

Innovative CX

MARCH 24, 2023

In the latest “National Customer Rage Survey”, conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. How exactly have customer expectations changed, then? So, there it is. No consultants. No conferences.

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Customer Service Webinar 2020 Roadmap 52

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

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Roadmap Social Media Net Promoter Score Communication 52

Think Customers

DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. Are we keeping our CX vows to customers and employees?

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Roadmap Metrics Customer Journey Customer Journey Mapping 52

CSM Magazine

FEBRUARY 1, 2022

EvaluAgent CEO Jaime Scott said: “Since 2020 we’ve seen an evolution in how Contact Centres are managing QA and agent improvement in response to remote working and heightened customer expectations.

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2022 2021 Roadmap 2020 52

inmoment

JANUARY 21, 2020

Practitioners who want to tackle the new decade with gusto and prioritise projects in 2020 can do so by following a few simple steps. If you’re looking to shake things up in 2020, checking this living document is a great first step for seeing where your organisation has been and where it could go from here.

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Roadmap Customer Experience Document Customer Journey 52

Lumoa

AUGUST 23, 2021

Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). A UJET survey done in early 2020 revealed that “72% of consumers age 18 to 64 said having the ability to text with a live agent in real-time would improve their overall customer service experience.”

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Customer Experience Social Media 2020 Customers 94

Lithium

JANUARY 7, 2021

Congratulations to and , our CMAD 2020 Contest Winners , and a big thanks to everyone who participated! Missed out on our recent Khoros Roadmap Webinar? Let us know in the comments below! Atlas Blogs. Last month we proudly introduced the next stage in our AI journey, Introducing Khoros Bot ! Don't worry, we've got you covered.

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Webinar Roadmap Government 2020 52

SurveyGizmo

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Mobile surveys are proven to drive higher response rates and increase customer engagement.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

CustomerSuccessBox

JANUARY 10, 2022

You, therefore, have an impact on the product roadmap to respond better and as quickly as possible to the needs of your customers. This is an increase of 34% from 2020. This is a slight increase from 2020 when average salaries were between $ 100,000 and $ 125,000. Vice President for Customer Success. Salary range.

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2022 Customer Success Management 2021 52

Aveus

MARCH 15, 2021

So, when an opportunity arose in early 2020 to assist SHH on their strategic initiative of “becoming a more trusted partner,” the answer was obvious. A Roadmap Forward. When can we start? In any year, we would have considered this valuable work. I don’t want to stand out as a Food Bank that has an outstanding customer experience.

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Customer Experience Roadmap Measurement 2020 52

Chadwick Martin Bailey

OCTOBER 14, 2020

This classic question was reframed a bit for 2020 as how to bring together disparate business users and uses of research to maximize the utility of insights and ensure successful socialization and implementation. To me, that feels more like the best type of agile. How to have a seat at the table.

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2020 Consulting Roadmap Financial 80