Customer Bliss

AUGUST 28, 2020

Today, I share their key takeaways from my interviews with Aisling Hassell , VP of Community Support at Airbnb , Chelsie Rae Lee , Chief Revenue/Customer/Innovation Officer at SnackNation , and Barbara C. We had our 2020 plans. I recently interviewed three, extremely driven women who are making a big impact in their roles.

Roadmap 323

Roadmap Customer Journey Mapping Leadership Measurement 323

Oracle

FEBRUARY 26, 2020

Oracle Modern CX 2020 will take place March 23-26 at McCormick Place West in Chicago, with 200+ planned sessions focusing on the hottest topics in customer experience. Ready to register for Oracle Modern CX 2020? **Ready to register for Oracle Modern CX 2020? Ready to register for Oracle Modern CX 2020?

2020 40

2020 Roadmap Events Feedback 40

Talkdesk

OCTOBER 28, 2020

With all the bad 2020 brought, people also found the good. This renewed energy and passion informed our CX Transformation Roadmap , which outlines five progressive stages for building resilient cloud contact centers. At Talkdesk, we witnessed some of these contact centers not just survive—but thrive.

Contact Center 69

Contact Center Roadmap Innovation 2020 69

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. A recognized visionary author and speaker, Fluss drives strategic transformation and innovation throughout the service industry.

Contact Center 138

Contact Center White Paper Roadmap Consulting 138

TechSee

DECEMBER 16, 2020

Last month, we announced this exciting partnership , which was the culmination of a mutual journey that began with an investment by Salesforce Ventures two years ago, an offering in the Salesforce AppExchange, a mutual award in the TM forum, and recognition in Gartner’s Cool Vendors in CRM Customer Service and Support 2020 report.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

Qualtrics

FEBRUARY 18, 2020

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need to take your market research programs to new heights in 2020. The post Must-see market research sessions at X4 2020 appeared first on Qualtrics. What’s new in XM?

2020 29

2020 Marketing Government Leadership 29

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. In APAC, Calabrio on-boarded 47 new customers in 2020, and so far in 2021 is already up 400% since Q1 2020.

Engagement 52

Engagement Management 2020 Roadmap 52

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts. Raffles galore!

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

CSM Magazine

FEBRUARY 1, 2022

EvaluAgent CEO Jaime Scott said: “Since 2020 we’ve seen an evolution in how Contact Centres are managing QA and agent improvement in response to remote working and heightened customer expectations. The first of these new products is Conversational Analytics. said Jamie.

2022 52

2022 2021 Roadmap 2020 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Insights 64

Insights Marketing Innovation Roadmap 64

Think Customers

DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Who wins with great CX?

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!).

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

ClearAction

MARCH 27, 2021

To innovate superior value: Listen and observe: Customer experience outcome research , which involves ethnography to observe customers in their natural surroundings, reveals a more accurate and realistic viewpoint of the CX value quotient. Roadmap: Quantify the value ratio for all choices available to your customer.

Customer Experience 77

Customer Experience 2019 Metrics Roadmap 77

TechSee

FEBRUARY 12, 2019

The hype surrounding AI improving customer experience is well founded, with Gartner predicting that by 2020, 85% of a customer’s interactions with a company will take place without a human point of contact. Self-driving cars – another innovation built around AI – have captured the public imagination for many years.

Contact Center 111

Contact Center Banking Roadmap Insurance 111

Gainsight

SEPTEMBER 28, 2022

You see, simplicity itself is quite possibly THE underlying principle and North Star that guides every SaaS founder’s visionary approach to starting a company in the first place—even more so than our old favorite term circa 2002-2020: “disruption.” Have clarity and reasoning behind your roadmap.

2002 52

2002 Roadmap NPS Fashion 52

Qualtrics

FEBRUARY 5, 2021

The Qualtrics customer service team was recognized for ‘Best Use of Technology’ for its innovative support portal, which drove a 40% rise in accurately assigned tickets; and for ‘Innovation in Customer Service’ with the XM Community, which, since launch, has driven a 10X improvement in feature request satisfaction.

Customer Service 26

Customer Service Multi-Channel Roadmap Contact Center 26

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Reference 59

Reference Innovation Roadmap Customer Journey 59

Gainsight

MARCH 25, 2021

Peacock, HBO Max, Quibi (RIP) all launched in 2020 to an already crowded marketplace of over 15 unique television streaming services. SaaS businesses have also seen a rise in 2020 as a result of everyone staying at home to live, work and play online. Have a look below at what past attendees had to say about Pulse Everywhere 2020. .

2021 52

2021 B2C B2B 2020 52

Gainsight

OCTOBER 16, 2020

At our first-ever Pulse for Product event, we got inspired by this idea of video games, the nostalgia of 8-bit classics, the 90s (or really any year excluding 2020 – the bar is low), and leveling up (which ultimately became our theme for the event). If 2020 has taught us anything, it’s that products must be human-first.

2020 59

2020 Events Leadership Roadmap 59

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. A recognized visionary author and speaker, Fluss drives strategic transformation and innovation throughout the service industry.

Contact Center 56

Contact Center White Paper Roadmap Consulting 56

Circular Edge

APRIL 22, 2020

Source: JDE Keynote April 20 2020. This is great news for JDE customers, especially for the 70% of those polled who are already running 9.2 ( source: live poll during the JDE keynote, April 21 2020 ). as a platform for continuous innovation. Continuous Innovation with E1 9.2. JD Edwards Re-Imagined.

Innovation 52

Innovation Roadmap User Experience Demo 52

Bold360

JUNE 10, 2020

It’s time to build a CX roadmap for today and for the future in different steps for helping businesses build up their digital capabilities. So start your roadmap — or playbook, if you prefer — with a step you can take today. But many of them have involved putting bandaids on the short-term problems companies are running into.

Engagement 52

Engagement E-support Roadmap 2020 52

Lithium

APRIL 6, 2021

More updates on key areas we identified from interviews with Marketing customers in August, September and October 2020. Marketing Roadmap Deep Dive Webinar. Take part in Atlas discussions and contribute to this innovative community. Journey Mapping & Actioning Your Feedback: Part 2. Call Deflection with Apple Business Chat.

2021 52

2021 Webinar B2C Roadmap 52

Wootric

MARCH 15, 2020

So, if a customer is achieving goals with your software, and you have other features and capabilities that will make them even more successful in 2020, then, by all means, paint a bold vision of an expanded partnership. Budgets are being trimmed everywhere, and customer success and renewal conversations must be deeply empathetic to this.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

ClearAction

JANUARY 12, 2022

As your roadmap and indices for customer-centered management capability, let’s review the alternative angles on Ease-of-Doing-Business and Ease-of-Work provided by this article series: Ease of Doing Business. Sustainable revenue growth is stimulated by customer experience innovation. Ease-of-Work from the viewpoint of employees.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. Website : [link] /.

2020 132

2020 Customer Experience Magazine Consulting 132

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. I am happy to help!

Innovation 40

Innovation Roadmap Demo Presentation 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. I am happy to help!

Innovation 40

Innovation Roadmap Demo Presentation 40

SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. For example, Work Institute’s 2020 Retention Report shows that the career stage, not age, is a factor in employee turnover. Update your roadmap. This is a great chance to negotiate some long-term contracts, launch innovative deals or even negotiate better terms for the next quarter. Adopt automation.

2022 52

2022 Roadmap Employee Experience Culture 52

SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. For example, Work Institute’s 2020 Retention Report shows that the career stage, not age, is a factor in employee turnover. Update your roadmap. This is a great chance to negotiate some long-term contracts, launch innovative deals or even negotiate better terms for the next quarter. Adopt automation.

2022 52

2022 Roadmap Employee Experience Culture 52

SurveySparrow

JULY 6, 2022

According to the World Economic Forum’s Future of Jobs Report , emotional intelligence is in the top 10 job skills for 2020 and beyond, and rightly so. It also means he’s open to creative ideas and innovation, questioning the status quo and implementing new processes when required. Start-to-end roadmap for new products. #3

Culture 52

Culture Apparel Communication Innovation 52

West Monroe

MARCH 30, 2023

That’s a sound strategy for many, and the shift left principles can help companies move quickly once the market opportunity and roadmap to success are more established. businesses $2T in 2020. The costs of bad code are significant: According to the Consortium for Information and Software Quality , faulty software cost U.S.

Healthcare 52

Healthcare Roadmap E Commerce Financial 52

Call Experts

JUNE 24, 2021

You might have a very different revenue model, front office personnel, customer service approach, product roadmap, corporate culture, etc. We learned this together in 2020 when the entire world came to a stop for Covid-19. Do you have a business continuity plan yet? . Emergency preparedness and business continuity are essential.

2021 52

2021 Social Media Roadmap Communication 52

West Monroe

DECEMBER 21, 2021

According to a 2020 survey , 61% of patients said they would visit their healthcare provider more often if the communication experience felt more personalized. Yet despite differences in age, race, geography and socio-economic status, what these consumers share is a desire for a more personalized, digitally-driven healthcare experience.

Healthcare 52

Healthcare Consumers Technology 2010 52

Qualtrics

MARCH 30, 2021

Diverse, equitable and inclusive organizations outperform their peers where it matters most – against metrics like growth, time-to-market, profitability and innovation. A true commitment to DEI is genuinely transformative, driving competitive difference by powering growth, accelerating innovation and increasing profitability.

2014 26

2014 Competitive Advantage Roadmap 2017 26

UJET

JANUARY 22, 2020

The company is not only focused on creating innovative ways for businesses to connect with customers and resolve issues faster, but also aims to increase customer support’s impact, value, and potential across the entire enterprise. What are you hoping to achieve in 2020? My hope is to not only maintain that, but accelerate it.

2020 112

2020 Culture Roadmap Travel 112