CX Accelerator

JULY 1, 2020

This company bumped up their 2022 digital transformation strategy to 2020. Define your digital roadmap, including expectations, roles and responsibilities, and timing. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out.

Contact Center 266

Contact Center 2022 Call Center Roadmap 266

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Thought leadership Jafar Adibi, head of AI and Data Science at Talkdesk, led a thought leadership session for press and analysts on why using AI as a tool to improve contact center efficiency is so simple, all you see is results.

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Take your XM program to a new level with world-class thought leadership.

2020 29

2020 Marketing Government Leadership 29

CX Accelerator

JULY 1, 2020

This company bumped up their 2022 digital transformation strategy to 2020. Define your digital roadmap, including expectations, roles and responsibilities, and timing. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out.

Contact Center 182

Contact Center 2022 Call Center Roadmap 182

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. This launch also demonstrates Calabrio’s growing strength, leadership, and commitment to the region, by supporting Southeast Asia’s increasing demand for cloud.

Engagement 52

Engagement Management 2020 Roadmap 52

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. As we get ready to plan for the new year, there are five themes of customer success that I think should be top of mind for 2020.

2020 52

2020 Customer Success B2C B2B 52

Gainsight

OCTOBER 16, 2020

At our first-ever Pulse for Product event, we got inspired by this idea of video games, the nostalgia of 8-bit classics, the 90s (or really any year excluding 2020 – the bar is low), and leveling up (which ultimately became our theme for the event). If 2020 has taught us anything, it’s that products must be human-first.

2020 59

2020 Events Leadership Roadmap 59

CustomerSuccessBox

JANUARY 10, 2022

You, therefore, have an impact on the product roadmap to respond better and as quickly as possible to the needs of your customers. This is an increase of 34% from 2020. This is a slight increase from 2020 when average salaries were between $ 100,000 and $ 125,000. Salary range. 75,000-$250,000. Salary range.

2022 52

2022 Customer Success Management 2021 52

inmoment

JANUARY 21, 2020

Practitioners who want to tackle the new decade with gusto and prioritise projects in 2020 can do so by following a few simple steps. If you’re looking to shake things up in 2020, checking this living document is a great first step for seeing where your organisation has been and where it could go from here.

Roadmap 52

Roadmap Customer Experience Document Customer Journey 52

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. Customer Success in the 2010s vs. Customer Success in 2020—and beyond. You’ll hear all about these trends beyond just the leadership question at Pulse, but I wanted to give you a sneak peek with this post. Customer Success 2020.

Leadership 79

Leadership Customer Success 2010 2020 79

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Gainsight

APRIL 8, 2020

Plus, trips for our quarterly product reviews with leadership. Of course, the current COVID-19 crisis is what’s top-of-mind in 2020 but there have been travel restrictions before during other national and international emergencies. You can use the same technique for building your product roadmap.

Travel 52

Travel Roadmap Document Sales 52

delighted

DECEMBER 14, 2020

2020 required many companies to pivot their internal and external customer processes to provide convenience and safety. According to a 2020 customer report from the research firm Walker, customer experience has and will continue to surpass both price and product in importance for business strategizing.

Net Promoter Score 61

Net Promoter Score Customer Experience NPS Metrics 61

inmoment

JANUARY 21, 2020

Practitioners who want to tackle the new decade with gusto and prioritise projects in 2020 can do so by following a few simple steps. If you’re looking to shake things up in 2020, checking this living document is a great first step for seeing where your organisation has been and where it could go from here.

Roadmap 40

Roadmap Customer Experience Document Customer Journey 40

ChurnZero

MARCH 31, 2020

Elevate a communication by sending it from a member of your executive leadership team with a personal message or offer. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

ClearAction

JANUARY 12, 2022

As your roadmap and indices for customer-centered management capability, let’s review the alternative angles on Ease-of-Doing-Business and Ease-of-Work provided by this article series: Ease of Doing Business. It unifies your senior leadership team. Ease-of-Work from the viewpoint of employees.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

VDS

JULY 20, 2020

This company bumped up its 2022 digital transformation strategy to 2020. Define your digital roadmap, including expectations, roles and responsibilities, and timing. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out.

Contact Center 52

Contact Center 2022 Call Center Roadmap 52

Bold360

JUNE 10, 2020

It’s time to build a CX roadmap for today and for the future in different steps for helping businesses build up their digital capabilities. So start your roadmap — or playbook, if you prefer — with a step you can take today. But many of them have involved putting bandaids on the short-term problems companies are running into.

Engagement 52

Engagement E-support Roadmap 2020 52

ChurnZero

AUGUST 30, 2019

In this session, You Mon led the discussion around why churn is the number one enemy against scaling your SaaS business (other than your culture and leadership). We hope you found that to be a valuable recap of our favorite takeaways from SaaStr Scale, and we cannot wait to see you all at SaaStr Annual 2020 ! Upcoming Webinar.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

SurveyGizmo

JULY 23, 2018

  With nearly 90 percent of organizations projected by Gartner to compete solely on the basis of experience by 2020, factors that negatively impact experience must remain a top business priority. Related: How to build an employee experience roadmap (with template). Effects of workplace bullying on customers.

Healthcare 63

Healthcare Culture Employee Experience Competitive Advantage 63

Centercode

APRIL 15, 2020

In addition to a sneak preview of Ted and Centercode’s 2020 roadmap, attendees also heard from customer testing program leaders at companies like Bose, Autodesk, and TechSmith, among several others. Inside Today’s Industry-Leading Programs.

Workshop 69

Workshop Roadmap Culture Events 69

SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. For example, Work Institute’s 2020 Retention Report shows that the career stage, not age, is a factor in employee turnover. They also bridge the gap between staff and top leadership. Update your roadmap. Empower your management. Set internal talent marketplaces. Small talk ain’t small.

2022 52

2022 Roadmap Employee Experience Culture 52

SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. For example, Work Institute’s 2020 Retention Report shows that the career stage, not age, is a factor in employee turnover. They also bridge the gap between staff and top leadership. Update your roadmap. Empower your management. Set internal talent marketplaces. Small talk ain’t small.

2022 52

2022 Roadmap Employee Experience Culture 52

Chadwick Martin Bailey

OCTOBER 9, 2020

For me, 2020 has really solidified the importance of slowing down and listening to yourself – your mind, body, and soul – to be the best possible leader that you can. This was a resounding message throughout JPMorgan Chase’s Women’s Leadership Day —an annual event to fuel female ambition and advance financial equality for all.

2020 40

2020 Roadmap Financial Healthcare 40

UJET

JANUARY 22, 2020

Darcey answered a few questions so our customers and the public can get to know the newest member of the UJET leadership team. What are you hoping to achieve in 2020? Our 2020 product roadmap is exciting and I cannot wait to begin sharing some of these new and amazing features with everyone. Tell us a bit about yourself?

2020 112

2020 Culture Roadmap Travel 112

inmoment

JUNE 1, 2020

Since the pandemic transcended into Australia/New Zealand in early 2020, InMoment’s APAC Sales Director Simon Benns has seen an interesting shift toward an empathy economy. The best insights are those that are based in solid research that encourage C-Suite leadership teams to stand up and pay attention.

Customer Experience 69

Customer Experience Feedback Insights NPS 69

ChurnZero

DECEMBER 9, 2022

In 2020, that figure dropped by half to 38%. However, given her CS background, Gabby never envisioned herself becoming a CEO, as she explained during her keynote session, “ The new ‘C’ in CEO ” at ChurnZero’s Customer Success Leadership Summit, BIG RYG. Who made up the lost ground?

Customer Success 52

Customer Success NPS Metrics Roadmap 52

Gainsight

OCTOBER 23, 2019

Some examples include: Product tools like analytics, roadmapping, and feature-tracking. Leadership can’t look at CS software like it does software for the accounting team or even the sales team. To do this, they need access to every tool that touches the customer. Sales tools like CRMs and customer communication.

Customer Success 60

Customer Success 2019 2011 2009 60

SurveySparrow

JULY 6, 2022

But once done, managerial competencies promote better leadership and sustained business success. According to the World Economic Forum’s Future of Jobs Report , emotional intelligence is in the top 10 job skills for 2020 and beyond, and rightly so. Start-to-end roadmap for new products. #3 Focus on experimentation.

Culture 52

Culture Apparel Communication Innovation 52

Qualtrics

AUGUST 6, 2020

One of the most important books any business leader can read in 2020 is Unlearn: Let go of past success to achieve extraordinary business results , by leading business transformation consultant Barry O’Reilly. Every business across the globe has been forced to undergo some type of unlearning in 2020.

Webinar 26

Webinar 2020 Workshop Retail 26

CustomerSuccessBox

JANUARY 15, 2021

2020 was no normal year. Customer Success leaders and their leadership skills were put to test. We’ll have a permanent seat on the product roadmap. . It’s in the COVID lockdowns, economical challenges, anxiety distress, and whatnot. In all of this chaos. Customer Success was holding the fort. Customer Success.

Customer Success 52

Customer Success Roadmap 2021 2020 52

West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Leadership roadblocks. All Rights Reserved.

2022 52

2022 Roadmap Technology Leadership 52

SmartKarrot

JANUARY 5, 2021

Acclaimed multiple times as a top-notch Customer Success leader, Peter is the Senior Director, Customer Success Enablement and Thought Leadership at Oracle. If you believe in an interwoven community, built truly for Customer Success enthusiasts, you may know about the Atlanta Customer Success Leadership Forum co-founded by James.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

GetFeedback

JANUARY 27, 2020

That makes customer experience the leading factor driving revenue and retention, projected to eclipse price and brand as the key brand differentiator in 2020. Buy-in: When one or more of the above criteria are not met, leadership may not see an incentive to invest in a VOC program.

Feedback 221

Feedback Metrics ROI Customer Journey Mapping 221

West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Leadership roadblocks. All Rights Reserved.

2022 40

2022 Roadmap Technology Leadership 40

One Millimeter Mindset

MARCH 11, 2021

Does a continuous learning strategy fit into your professional roadmap? The 2020 World Economic Forum identified these Top 10 critical professional skills for 2025. Leadership and social influence. You know the feeling, don’t you? Not as individual applications, but together in combination? Analytical thinking and innovation.

2025 106

2025 Leadership Roadmap Consulting 106

Qualtrics

FEBRUARY 18, 2020

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. World-class thought leadership. Take your XM program to a new level with world-class thought leadership. Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity.

2020 29

2020 Government Leadership Events 29