Kitewheel

JULY 2, 2020

The COVID-19 pandemic has changed the world of customer experience and retailers are feeling the impact. The pandemic has pushed people into their homes, off of the streets and out of shops and into digital retail channels. Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7%

Retail 52

Retail Social Media 2008 Consumers 52

C3Centricity

SEPTEMBER 14, 2020

Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. Like many CPG companies, they were considering online retailing. So are retail outlets really essential for every category?

Retail 77

Retail E Commerce Apparel Transportation 77

Experience Investigators by 360Connext

APRIL 21, 2015

By understanding both their customers and their retail partners, they now maintain the same inventory for 3 to 6 months. This has led to an increase in sales and better partnerships with their retailers. Some are predicting that by 2020, the B2B ecommerce market will be twice as large at the B2C market.

B2B 285

B2B B2C Social Media Innovation 285

LoyaltyPlus

NOVEMBER 19, 2020

The global COVID-19 pandemic has ushered in a ‘new normal’ for business and no less so in retail, where many operators are having to adapt their approach to November’s acclaimed Black Friday and December’s bumper festive season. LoyaltyPlus agrees that in 2020 it is definitely not going to be ‘business as usual’.

Retail 52

Retail Loyalty E Commerce 2020 52

Qualtrics

NOVEMBER 20, 2020

With social distancing measures still widely in place, retailers have a tough job ahead to prepare their employees, protect their customers and keep sales coming in. The good news is that shoppers are still traveling to stores where allowed to do so, and across the United States, retail sales are on the rise. Two weeks early.

Retail 26

Retail 2020 Brands Events 26

C3Centricity

APRIL 29, 2020

Will the future of retail be without physical outlets? Like many CPG companies, they are considering online retailing. They are already selling a little online, but haven’t seriously considered it until recently. they are now reconsidering just how big they could or should grow their online business.

Retail 71

Retail E Commerce Apparel Transportation 71

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone.

2021 140

2021 Customer Experience E-support Omnichannel 140