C Space

DECEMBER 2, 2021

Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey – from social media to physical experiences such as our Open Space at Munich’s Odeonsplatz during IAA MOBILITY 2021.

Innovation 52

Innovation Automotive Fashion Social Media 52

Stella Connect

DECEMBER 7, 2021

Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. #2: When you work in customer service it can feel like you have to sacrifice quality for quantity, especially when your team is managing a high volume of interactions. . #2: Agent knowledge about products and services. #3:

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

CSM Magazine

OCTOBER 25, 2022

They need to move stock that some will have committed to almost a year ago – at a time when predicted margins and profits were very different to those expected today. Inflation in December 2021 stood at 6.4% How can brands manage customer expectations and behaviour and still drive a good return?

Brands 52

Brands Management Customer Service Return on Investment 52

SurveySparrow

NOVEMBER 20, 2020

Chatbots Boost Brand Values. Bot websites can boost your brand value by engaging with your customers in a friendly manner. This will help you to fulfill your customers’ expectations and raise the brand value. With chatbots your every customer will get a personalized experience.

E Commerce 52

E Commerce E-support Virtual Agent Brand Values 52

Strativity

APRIL 27, 2023

Restaurant companies that did not have robust digital customer engagement platforms when COVID hit, scrambled to direct available funds to bridge their digital divide through delivery. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense. McKinsey and Co.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

Restaurant companies that did not have robust digital customer engagement platforms when COVID hit, scrambled to direct available funds to bridge their digital divide through delivery. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense. McKinsey and Co.

2022 52

2022 Roadmap Customer Relationships Brands 52

ViiBE Blog

JANUARY 20, 2022

Add live chat to your website for better customer support Nowadays live chat is something your customers expect to see on your website. Read now 2. 5 creative ways to increase your touchpoints You can get creative when deciding what kind of touchpoints you should add across the funnel. Some of them are : 2.1.

Touchpoint 52

Touchpoint Interaction E-support Social Media 52