2021 Customer Centricity Innovation Roadmap 
SurveyGizmo
MARCH 15, 2021
Every customer now looks for ways to do business both online and in-person according to their unique needs and situation. And the most progressive organizations are embracing strategies focused on customer-centricity. However, all of this only works if you have a corresponding transformation to employee-centricity.
C3Centricity
JANUARY 13, 2021
Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. How to Improve Customer Centricity in Hospitality. How to Measure Customer Centricity the Right Way.
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C3Centricity
JANUARY 4, 2021
Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. How to Improve Customer Centricity in Hospitality. Today’s Toughest Marketing Challenge is Not Customer Satisfaction!
CSM Magazine
JUNE 14, 2022
When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones. That launch effectively introduced a blueprint for data sovereignty that could be replicated in other parts of the globe.
SmartKarrot
JANUARY 5, 2021
Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic.
ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. Phillip will lead the company’s efforts to evangelize customer voice to influence product roadmap and strategy. Follow Phillip on LinkedIn. .
ViiBE Blog
AUGUST 18, 2021
Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. A customer-centric business strategy bases your company’s sales process on your customer’s needs, wants, and how they want to communicate. Identifying customer expectations. ViiBE Blog.
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