CSM Magazine

OCTOBER 18, 2022

Dave Orstad, SVP professional services and support, Calabrio. Calabrio , the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. Orstad will spearhead Calabrio’s global professional services and customer support teams.

Customer Success 52

Customer Success E-support Contact Center Customer Service 52

CSM Magazine

OCTOBER 18, 2022

Dave Orstad, SVP professional services and support, Calabrio. Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success. Orstad will spearhead Calabrio’s global professional services and customer support teams.

Customer Service 52

Customer Service E-support Contact Center 2022 52

Kustomer

APRIL 14, 2022

Expectations have become more complex and today’s customers expect to receive more than traditional customer service protocols. They now expect a streamlined customer service experience. In fact, Kustomer research revealed 93% of consumers expect customer service to be more convenient.

Customer Service 98

Customer Service E-support Consumers Customers 98

BirdEye

AUGUST 3, 2023

Please rate your overall experience with our customer support from 1 to 10. - It can also uncover whether your support team requires additional training. Gain valuable insights CSAT surveys are easy to deploy and, even better, easy for your customers to answer. Did our product/service solve your problem effectively?

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Net Promoter Score 98

CSM Magazine

NOVEMBER 3, 2022

Magnus Geverts of Calabrio discusses what organisations can do to support their frontline staff. . In the latest State of the Contact Centre Report the vast majority of consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty. It’s time to act.

Loyalty 52

Loyalty Brands E-support Consumers 52

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. Customer support.

Retail 83

Retail Customer Experience E Commerce Virtual Agent 83

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Originally, CRM was an acronym for “Customer Relationship Management”. Download now Read now What are the ways to use CRM?

Social Media 52

Social Media Omnichannel E-support 2021 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

SurveySensum

JULY 24, 2023

The retail world is changing at warp speed, and so are customers’ needs and expectations. Customers want to experience all the cool trends but also want their needs and expectations to be met. Imagine stepping into a store where the physical and digital worlds collide, creating an extraordinary interactive experience.

Retail 52

Retail 2023 Customer Experience E Commerce 52

ViiBE Blog

FEBRUARY 28, 2022

Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%. Read now 5.

2021 52

2021 Download E-support 2022 52

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. This has a direct impact on customer service. Digital is no longer an option.

2022 98

2022 Customer Service Net Promoter Score E Commerce 98

Kustomer

JUNE 27, 2022

Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. Compassionate customer service is central to meeting the needs of the modern consumer from any generation of shopper.

2022 98

2022 Customer Service E Commerce E-support 98

SurveySensum

JULY 13, 2023

Surveys to take Customer Satisfaction Survey (CSAT) When to take After the customers have interacted with your sales assistants and have been made aware of your brand. Actively seek feedback from your customers on their purchase experience , including checkout process, customer service, product quality, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Surveys to take Customer Satisfaction Survey (CSAT) When to take After the customers have interacted with your sales assistants and have been made aware of your brand. Actively seek feedback from your customers on their purchase experience , including checkout process, customer service, product quality, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Kustomer

JUNE 7, 2023

Customer experience is inclusive of any aspect of a business that affects how a customer feels. Customer experience prioritizes the relationship with the customer, regardless of length of interaction, or past or prospective purchases. New trends that emerge quickly become baseline expectations for customers.

Customer Experience 84

Customer Experience E Commerce E-support 2022 84

Solvvy

AUGUST 22, 2022

As customer expectations increase, implementing artificial intelligence (AI) customer service is becoming more important to business growth strategies. . Customer service is often the face of your company. Furthermore, in competitive spaces, a customer may sit back and challenge a service agent to “Dazzle me.”

Customer Service 89

Customer Service Innovation E-support Net Promoter Score 89

Playvox

MAY 25, 2023

Engagement Is Now Digital First Since 2020, online digital interactions between companies and customers have accelerated. Fifty-seven percent (57%) of customers from all generations now prefer to engage companies through digital channels. For customers who prefer immediate resolution, live chat has become a channel of choice.

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

SurveySensum

NOVEMBER 7, 2023

What is Mobile Customer Experience? Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. billion in 2022, and is forecast to exceed 7.7 Ubiquity of Mobile Devices: Mobile devices have become integral to our lives.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

Strativity

APRIL 27, 2023

Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. Third-party services represent ~52% of the downloads.

2022 52

2022 E-support Roadmap Download 52

Magellan Solutions

JULY 28, 2021

In an article from McKinsey, analysts write, “While companies can be tempted to focus on optimizing individual touchpoints, believing that the whole will automatically be greater than the sum of its parts, such targeted intervention can magnify variations in service and inconsistencies in other interactions.”. Single channel retailing.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

Strativity

APRIL 27, 2023

Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. Third-party services represent ~52% of the downloads.

2022 52

2022 Roadmap Customer Relationships Brands 52

SurveySensum

JULY 20, 2023

This type of churn represents lost opportunity – the customer tried your brand but never came back because you never interacted with them. The customer interacted with your brand, explored the features but revisited or made any purchase. So start listening to the voice of the customers.

Retail 52

Retail Feedback 2023 Social Media 52

Magellan Solutions

NOVEMBER 8, 2019

To ensure you’re not falling behind, you need to keep an eye with the latest e-commerce trends, as most of them are already changing the world of online retailing. Here are the top e-commerce trends this 2020: Get Personal. According to a study , 60% of the total e-commerce traffic comes from smartphones and tablets.

E Commerce 40

E Commerce 2020 E-support Social Media 40

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints?

Touchpoint 52

Touchpoint Interaction E-support Social Media 52