2022 Customer Retention Metrics Presentation 
TechSee
JUNE 16, 2022
Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Shep Hyken, Chief Amazement Officer at Shepard Presentations.
SmartKarrot
APRIL 15, 2022
We have stressed it time and again – customer retention is key to the growth of a business! Good customer retention rate = product/market fit. It also means increased customer lifetime value, increased revenue, lower customer acquisition cost , and higher average order value. What makes it a must-read.
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CX University
MARCH 18, 2024
Challenges of Hyper-Personalization While hyper-personalization holds great promise for improving customer experiences, it also presents several challenges that businesses must navigate. By tailoring recommendations based on user feedback and purchase history, the company enhances customer satisfaction and retention.
Lumoa
JUNE 14, 2023
When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.
West Monroe
OCTOBER 5, 2022
Compressed valuations, rising interest rates, and the looming prospect of a recession—even if economists present mixed views about the potential severity and duration of it. Focus on metrics that matter. Revenue efficiency metrics should guide go-to-market capital allocation. The rationale?
ChurnZero
APRIL 5, 2022
As the digital world became more congested, customer expectations shifted, products became more complex, companies started growing at a rapid pace, and metrics like customer retention surpassed acquisition as the north star; Customer Success alone didn’t pack enough of a punch. Customer Success teams needed help.
Playvox
SEPTEMBER 30, 2022
Your team can make the difference between a happy customer and an unhappy one — even if the customer has an issue with the product itself. Beyond creating successful customer relationships, customer support teams also have a big impact on revenue. And it misses the metric most executives jump to address: revenue.
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