SurveySensum

DECEMBER 22, 2022

Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. Actively listen to your customers. So, what is VOC?

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. You’ll also be able to grab the full report in early November 2022.

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2023 Customer Success Chief Customer Officer 2022 52

CSM Magazine

FEBRUARY 1, 2022

“It’s been a fantastic year, not only with an increase in turnover and customers, but our team has grown from 8 to 25 and we’ll shortly be over 30, showing our exceptional growth in 2021 and how we’re planning for 2022 and beyond. The first of these new products is Conversational Analytics. said Jamie.

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2022 2021 Roadmap 2020 52

Gainsight

JULY 26, 2022

Customer success is fuel to create that efficiency, and can be the key driver of your modern growth engine. For those organizations that are still early in their customer success journey, there is no better time to put PLG as your primary driver of efficiency. . But, it doesn’t just happen.

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NPS Webinar Roadmap Feedback 59

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! and “what should our content roadmap be?” and “what types of customers should we be targeting?”. Speaker: Chris Hicken , CEO & Co-Founder of Nuffsaid.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

Gainsight

NOVEMBER 9, 2022

Pulse Europe 2022 is here! Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . They also said customer success is the organization least likely to see cuts in spending over the next year.” Mehta explained. .

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2022 Roadmap Customer Success Travel 19

Experience Investigators by 360Connext

JANUARY 5, 2022

This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. You began measuring feedback using quantitative data as well as gathering open-ended feedback.

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2022 Customer Experience Customer Journey Mapping Customer Journey 369

SmartKarrot

JANUARY 21, 2022

For a project to be successful, it has to have a well-structured plan. It will be the foundation leading to the successful execution of the project. A clear plan/ roadmap provides the much-needed context and direction to achieve the product visions and goals. So, you should never set a release date before a successful MVP.

2022 10

2022 Roadmap Customer Success Feedback 10

Solvvy

JULY 13, 2022

Or, businesses providing customer support services may find themselves struggling to fill seats during the labor shortage and the Great Resignation. Bureau of Labor Statistics reports that in April 2022, 809,000 people quit their jobs in professional and business services, and some may have been from your help desk.

Customer Service 90

Customer Service Multi-Channel Customers Interaction 90

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

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Chief Customer Officer Customer Success 2021 Customer Centricity 91

Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . Of companies that use product experience data, 57% use it to develop product roadmaps.

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2022 Roadmap Metrics Sales 52

SmartKarrot

MAY 27, 2020

billion by 2022. . But an interesting offshoot of this surge has reached the job market that is seeing an expansion of customer success management outside the software industry. The CSM must see their dissatisfaction as avenues to develop and refine the product further, and make the client feedback an essential part of that.

Management 10

Management Roadmap Customer Success 2022 10

Gainsight

NOVEMBER 16, 2021

trillion on digital transformation in 2022. . Use PX to craft an unbeatable digital transformation roadmap. When used right, in-product analytics and Gainsight PX can light the way to a winning digital transformation roadmap. Here are a few tips for success: Make feedback a centerpiece.

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Roadmap Social Media User Experience Feedback 52

Gainsight

JUNE 30, 2022

Many SaaS leaders view PLG through customer acquisition, not a holistic strategy to increase customer lifetime value by driving engagement. Today, according to the 2022 Product-Led Growth Index , almost 66% of SaaS companies use product-led growth strategies. It is sometimes perceived as a cheap, scalable way to sell software.

Roadmap 52

Roadmap Sales 2022 Customer Relationships 52

SmartKarrot

NOVEMBER 4, 2021

Your best of customer experience is still incomplete without receiving the necessary customer feedback from your clients. You rely on customer feedback to enhance your services and products, increase your growth either by upsells, cross-sells or via renewals and take the overall customer experience quotient by a notch up.

2022 10

2022 Feedback Net Promoter Score E Commerce 10

inSided

OCTOBER 1, 2022

In fact, Cognite's model shows that Community can solve a variety of problems like a fractured customer experience, low content adoption, and product-customer gaps. Here are our takeaways from Cognite’s Pulse 2022 session on how to leverage Community to solve key CS challenges. Why high-touch CS teams need community, too.

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Document Customer Journey Customer Success Events 52

Gainsight

SEPTEMBER 14, 2022

SaaS businesses everywhere are recognizing the power of Community and launching plans to implement a community strategy as part of their customer-facing operations. And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. And that’s not without reason!

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2022 Metrics Customer Success Roadmap 52

Kustomer

JANUARY 6, 2022

Having the right process can streamline customers to the best solutions with minimal friction. We put out this kind of thing to try to get some feedback from the audience. They’re going to give you better feedback. And one thing that came back really big was just, sometimes in CX, things get fluffy. They lack that process.

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Culture Definition Customers Roadmap 105

SmartKarrot

APRIL 26, 2022

The impact of customer success in the B2B SaaS industry is prolific. It is not a mean feat when you look at how far customer success has come from the days of its evolution. Today customer success has become inevitable for the success of a B2B SaaS company.

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2022 Customer Success B2B Culture 10

Thematic

OCTOBER 4, 2022

So, we only scheduled two hours per day, shown here in blue: During these slots, we held these sessions: Product roadmap. We split into team groups to do retrospectives on collaboration: Marketing and Sales, Product and Customer Success. " We also reached out to people for feedback with a simple form.

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2022 Travel Transportation Connections 62

SmartKarrot

APRIL 27, 2022

For every design, it is important to create an entire product roadmap. This leads to product roadmaps being left abandoned every time there is a change in business strategy. If the promise, product premise, and design change every 6 months, it is tough to stick to one roadmap. Ensuring customer success.

2022 10

2022 Roadmap Customer Success Feedback 10

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

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2023 Customer Success Chief Customer Officer Customer Journey 98

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.

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2023 2022 Customer Success Customer Journey 52