Gainsight

APRIL 21, 2022

2022 has already been quite the year. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. Creating a Product Roadmap?

2022 52

2022 Government Magazine 2021 52

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We’re in the running for Client Success Team of the Year.

2022 52

2022 Customer Success Roadmap Events 52

Education Services Group

MAY 23, 2022

If you don’t have strategies already in place to, at the very least, roadmap your digital transformation, you are behind in the industry—the time to get started has already passed, and the longer you delay or reprioritize, the further behind your company will fall, regardless of how sleek and robust your product is.

Interaction 52

Interaction 2022 Multi-Channel Customer Success 52

SurveyGizmo

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Gainsight

AUGUST 26, 2022

Pulse 2022 may be over, but the impact is just beginning. Here are five important learnings from Product professionals during Pulse 2022. . He said that his product team builds a number of features every quarter that come “directly from customer feedback.” Durable growth requires collaborative efforts from Product and CS.

2022 52

2022 Customer Journey Customer Success Roadmap 52

CSM Magazine

FEBRUARY 1, 2022

“It’s been a fantastic year, not only with an increase in turnover and customers, but our team has grown from 8 to 25 and we’ll shortly be over 30, showing our exceptional growth in 2021 and how we’re planning for 2022 and beyond. The first of these new products is Conversational Analytics. said Jamie.

2022 52

2022 2021 Roadmap 2020 52

PeopleMetrics

JANUARY 24, 2022

Advisory boards consist of a sample of your high-impact customers (usually 30-300) that commit to providing feedback for a certain period of time (usually a year). This feedback is both qualitative and quantitative. There’s a lot more on the roadmap, more to come soon. Wishing everyone the very best in 2022!

B2B 90

B2B Roadmap B2C Hotels 90

CSM Magazine

MARCH 14, 2022

Nicereply and EvaluAgent form partnership to help customer service teams make more of their customer feedback and quality assurance programmes. James Marscheider, CCO of EvaluAgent, said: “We’re enabling our customers to make more of their customer feedback. The benefit to users is they complete the survey with 1 click only.

Customer Service 52

Customer Service Net Promoter Score Roadmap Effort Score 52

SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. Consider sending an anonymous 360 Degree Manager Feedback survey to identify the most empathetic managers in your company. They will read the employee feedback on Glassdoor, they will reach out on LinkedIn. Again, feedback software can be a helpful tool here. Update your roadmap.

2022 52

2022 Roadmap Employee Experience Culture 52

SurveySparrow

NOVEMBER 11, 2021

Update your roadmap. Consider sending an anonymous 360 Degree Manager Feedback survey to identify the most empathetic managers in your company. They will read the employee feedback on Glassdoor, they will reach out on LinkedIn. Again, feedback software can be a helpful tool here. Update your roadmap.

2022 52

2022 Roadmap Employee Experience Culture 52

Happy or Not

JANUARY 3, 2022

Not only is it important to get as much relevant feedback as possible , it’s als o important to understand what the data is telling you – which can often be the biggest challenge. A glimpse of our future roadmap. Uncovering details like: W hen did they leave it? W hy we re they happy or not?

Omnichannel 69

Omnichannel Loyalty Programs Roadmap Retail 69

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. The 2022 Khoros Kudos Awards are now open until May 27th! Khoros Roadmap Webinar (North America) Tuesday, May 17th Save your spot. Hello Atlas members! You heard right! Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

CSM Magazine

JULY 28, 2022

Assess Team is an easy-to-use tool for getting clear and constructive feedback. Jira allows users to create project roadmaps to represent all ongoing projects. It also includes a support law firm that keeps contacts and HR policies up to date and provides an employee self-service feature; 3.

Management 59

Management 2022 Technology Roadmap 59

SurveySensum

DECEMBER 22, 2022

That’s why they take customer feedback SERIOUSLY. . Customer feedback is crucial for any business’ growth. And a VOC program helps businesses gather customer feedback through multiple channels and enable customer-centricity across the organization. . Take instant action on accumulated feedback . So, what is VOC?

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter.

Customer Service 52

Customer Service Marketing Roadmap Social Media 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

Experience Investigators by 360Connext

JANUARY 5, 2022

This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. You began measuring feedback using quantitative data as well as gathering open-ended feedback. Of course you are.

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2022 Customer Experience Customer Journey Mapping Customer Journey 369

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. You’ll also be able to grab the full report in early November 2022. The full 2022 Customer Success Leadership Study will release in November 2022.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

Gainsight

NOVEMBER 9, 2022

Pulse Europe 2022 is here! In the broadest sense of the word meaning: articles, data, product roadmap updates, knowledge base, and professional discussions. From building engagement groups to a strong product feedback loop, Personio highlghts the value of Community in driving durable growth through digital-led strategy.

2022 19

2022 Roadmap Customer Success Travel 19

Gainsight

JULY 26, 2022

Capture Timely Feedback: Most CS leaders are on board with the importance of collecting regular NPS and CSAT data. For Dealerware, the product launches a three-question customer effort survey that asks customers if they feel prepared to use the product, and collects feedback on how to improve the experience. .

NPS 59

NPS Webinar Roadmap Feedback 59

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

SmartKarrot

JANUARY 21, 2022

A clear plan/ roadmap provides the much-needed context and direction to achieve the product visions and goals. Following these will help make your product successful in 2022 and beyond. It allows the company to get early adopters with sufficient features fast who can provide valuable feedback to improve the product even more.

2022 10

2022 Roadmap Customer Success Feedback 10

Solvvy

JULY 13, 2022

Bureau of Labor Statistics reports that in April 2022, 809,000 people quit their jobs in professional and business services, and some may have been from your help desk. Additionally, compare offerings’ self-service portals, ticketing system integration, customer feedback options, and the user experiences for your team.

Customer Service 90

Customer Service Multi-Channel Customers Interaction 90

InMoment XI

MARCH 21, 2022

Customer experience (CX) leaders from utilities brands are facing unprecedented challenges in 2022. The challenge is combining the operational, technical, financial, and even the metadata (like weather data) that is currently sitting in legacy systems or different departments, and is also aggregated with feedback data.

Brands 529

Brands Roadmap Webinar Social Media 529

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback. Who benefits?

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

West Monroe

NOVEMBER 1, 2022

Most (92%) of companies in West Monroe’s 2022 Be Digital Research said they are effective at putting the customer at the center of everything, but the real question is how this is put into action. A West Monroe client created a new roadmap to identify production and productivity issues and develop data-driven solutions to fix them.

2022 52

2022 Loyalty Customer Experience Measurement 52

Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . Of companies that use product experience data, 57% use it to develop product roadmaps.

2022 52

2022 Roadmap Metrics Sales 52

Gainsight

JUNE 11, 2021

Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. The most successful communities also operate as a knowledge base and center for feedback. And the key to that? Click here to get access to the recordings.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SurveySparrow

DECEMBER 10, 2020

A recent research study conducted by Gartner stated that in 2022 the RPA technology is expected to reach $2.4billion. For instance, The Deloitte Greenhouse team , a digital consultancy based in San Francisco, used SurveySparrow’s feedback bot to collect data effortlessly. And the result? billion 5G subscriptions worldwide.

2021 52

2021 Social Media 2020 2024 52

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Give your customers the accurate responses they want while opening up more opportunities for customer satisfaction, loyalty, and positive “voice of the customer” feedback. Communities.

Social Media 10

Social Media Roadmap Webinar Entertainment 10

SmartKarrot

MAY 27, 2020

billion by 2022. . The CSM must see their dissatisfaction as avenues to develop and refine the product further, and make the client feedback an essential part of that. In other words, you’re always welcoming client feedback by perfecting the act of listening patiently. reports , is expected to hit $164.29

Management 10

Management Roadmap Customer Success 2022 10

Strativity

DECEMBER 12, 2022

That’s up from 58% in 2022, a trend accelerated by growing demand for integration and innovation capabilities. Phase 2: Define your cloud migration strategy and roadmap. Agile methodology allows you to review results at each phase and make necessary adjustments in real time based on end-user feedback.

Roadmap 52

Roadmap 2025 Innovation 2022 52

Gainsight

NOVEMBER 16, 2021

trillion on digital transformation in 2022. . Use PX to craft an unbeatable digital transformation roadmap. When used right, in-product analytics and Gainsight PX can light the way to a winning digital transformation roadmap. Here are a few tips for success: Make feedback a centerpiece. Support decisions with metrics.

Roadmap 52

Roadmap Social Media User Experience Feedback 52

SurveySensum

JULY 12, 2023

With customer feedback retail surveys. By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. Example- Here’s an example of an ideal customer support feedback survey: Was the representative able to solve your problem?

Retail 52

Retail 2028 Feedback Roadmap 52

SurveySensum

JULY 12, 2023

With customer feedback retail surveys. By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. Example- Here’s an example of an ideal customer support feedback survey: Was the representative able to solve your problem?

Retail 52

Retail 2028 Feedback Roadmap 52

Centercode

APRIL 29, 2021

By 2022, Gartner predicts that there will be 6.4 And product managers need a guarantee that the product roadmap aligns with the growing wants and needs of their target audience. Centercode Delta Tests expand the reach of your QA team with more devices, providing more abundant and nuanced feedback than you’d get inside a lab.

Connections 40

Connections Demo Roadmap 2022 40

Lithium

AUGUST 2, 2022

Event recap: Forrester CX NA Conference 2022 Customer Experience leaders gathered at the Forrester Customer Experience 2022 to discuss the emerging customer experience trends in our rapidly changing world, here is a Khoros POV of those trends. Beyond the Roadmap: TikTok & Talkwalker Deep Dive. Available On-demand.

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2022 Events Roadmap Webinar 52