CSM Magazine

MARCH 14, 2022

Nicereply and EvaluAgent form partnership to help customer service teams make more of their customer feedback and quality assurance programmes. James Marscheider, CCO of EvaluAgent, said: “We’re enabling our customers to make more of their customer feedback. The benefit to users is they complete the survey with 1 click only.

Customer Service 52

Customer Service Net Promoter Score Roadmap Effort Score 52

SurveySparrow

NOVEMBER 11, 2021

As any WFH employee will tell you, the reasons are plenty: from work interruptions to sales fluctuations to lack of staff. Update your roadmap. Consider sending an anonymous 360 Degree Manager Feedback survey to identify the most empathetic managers in your company. Again, feedback software can be a helpful tool here.

2022 52

2022 Roadmap Employee Experience Culture 52

SurveySparrow

NOVEMBER 11, 2021

As any WFH employee will tell you, the reasons are plenty: from work interruptions to sales fluctuations to lack of staff. Update your roadmap. Consider sending an anonymous 360 Degree Manager Feedback survey to identify the most empathetic managers in your company. Again, feedback software can be a helpful tool here.

2022 52

2022 Roadmap Employee Experience Culture 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. The 2022 Khoros Kudos Awards are now open until May 27th! Using social media for customer service helps brands cut costs, increase retention, and boost sales. Hello Atlas members!

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. You’ll also be able to grab the full report in early November 2022. Q: Though sales and CS are different functions, they’re often viewed as the same.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Webinar 52

Webinar Roadmap Customer Success Feedback 52

Experience Investigators by 360Connext

JANUARY 5, 2022

This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. You began measuring feedback using quantitative data as well as gathering open-ended feedback. Of course you are.

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). By analyzing historical transactional data, you’ll uncover customer details and purchase trends that help drive sales efficiency and higher marketing conversion rates. Who benefits?

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

Gainsight

NOVEMBER 9, 2022

Pulse Europe 2022 is here! Go on offense : Promote greater collaboration between your sales and success teams to unlock the expansion potential of your install base. . In the broadest sense of the word meaning: articles, data, product roadmap updates, knowledge base, and professional discussions. That’s all content.”

2022 19

2022 Roadmap Customer Success Travel 19

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. The most successful communities also operate as a knowledge base and center for feedback. And the key to that?

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

Gainsight

JULY 1, 2022

A traditional model based on the marketing and sales funnel no longer works effectively to build sustainable growth for subscription-based SaaS. Of companies that use product experience data, 57% use it to develop product roadmaps. Conversely, sales is involved in conversion 25% of the time. . Mickey Alon.

2022 52

2022 Roadmap Metrics Sales 52

SurveySparrow

DECEMBER 10, 2020

A recent research study conducted by Gartner stated that in 2022 the RPA technology is expected to reach $2.4billion. Chatbots can easily automate the sales and lead generation process by qualifying prospects into leads across your social media platforms and websites. RPA can automate a rule-based and repetitive work process.

2021 52

2021 Social Media 2020 2024 52

SmartKarrot

MAY 27, 2020

billion by 2022. . The CSM must see their dissatisfaction as avenues to develop and refine the product further, and make the client feedback an essential part of that. In other words, you’re always welcoming client feedback by perfecting the act of listening patiently. reports , is expected to hit $164.29

Management 10

Management Roadmap Customer Success 2022 10

Gainsight

JUNE 30, 2022

Today, according to the 2022 Product-Led Growth Index , almost 66% of SaaS companies use product-led growth strategies. Companies that use PLG are growing 2X faster and more efficiently than vendors with more traditional sales models. It is sometimes perceived as a cheap, scalable way to sell software.

Roadmap 52

Roadmap Sales 2022 Customer Relationships 52

inSided

OCTOBER 1, 2022

Here are our takeaways from Cognite’s Pulse 2022 session on how to leverage Community to solve key CS challenges. For example, customers will get a QBR, a sales-to-CS handoff, an invitation to the next product beta group, and more. So how to capture the post-sale demand of your customers? That was the case for Cognite.

Document 52

Document Customer Journey Customer Success Events 52

SmartKarrot

NOVEMBER 4, 2021

Your best of customer experience is still incomplete without receiving the necessary customer feedback from your clients. You rely on customer feedback to enhance your services and products, increase your growth either by upsells, cross-sells or via renewals and take the overall customer experience quotient by a notch up. Let us begin.

2022 10

2022 Feedback Net Promoter Score E Commerce 10

Gainsight

SEPTEMBER 14, 2022

And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Product should leverage Community as an easy way to get customer feedback or build a customer-driven roadmap with a community-hosted advisory board. Final Thoughts.

2022 52

2022 Metrics Customer Success Roadmap 52

Thematic

OCTOBER 4, 2022

So, we only scheduled two hours per day, shown here in blue: During these slots, we held these sessions: Product roadmap. Our Head of Product Marketing presented a values refresh and explained how they weave into the work marketing and sales do at Thematic. " We also reached out to people for feedback with a simple form.

2022 62

2022 Travel Transportation Connections 62

SmartKarrot

APRIL 26, 2022

But still, certain concerns keep customer success leaders up at night in 2022. I am here to discuss those with you and help you understand what is at stake now for the CS community as a whole in 2022. For example, the product team might present a product roadmap to the customers. Sign up for our newsletter. contact-form-7].

2022 10

2022 Customer Success B2B Culture 10

SmartKarrot

APRIL 27, 2022

For every design, it is important to create an entire product roadmap. This leads to product roadmaps being left abandoned every time there is a change in business strategy. If the promise, product premise, and design change every 6 months, it is tough to stick to one roadmap. Feedback, failures, and criticism.

2022 10

2022 Roadmap Customer Success Feedback 10

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! Anita Toth , Chief Churn Crusher.

2023 98

2023 Customer Success Chief Customer Officer Customer Journey 98

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? By adopting Gainsight, the CS team has been able to provide clear metrics and milestone reporting to their Executive team, route customer feedback to their Product team, and set clear goals for their CSMs. That’s why HMH wins the title of The Challenger.

2023 52

2023 2022 Customer Success Customer Journey 52