CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter.

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Customer Service Marketing Roadmap Social Media 52

Gainsight

JULY 26, 2022

With product usage data in place , you’ll have the ability to see macro-level and micro-level product metrics that could in-turn trigger timely customer communications and CTAs. Capture Timely Feedback: Most CS leaders are on board with the importance of collecting regular NPS and CSAT data.

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NPS Webinar Roadmap Feedback 59

Experience Investigators by 360Connext

JANUARY 5, 2022

This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. You began measuring feedback using quantitative data as well as gathering open-ended feedback. Of course you are.

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2022 Customer Experience Customer Journey Mapping Customer Journey 369

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. You’ll also be able to grab the full report in early November 2022. The full 2022 Customer Success Leadership Study will release in November 2022.

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2023 Customer Success Chief Customer Officer 2022 52

Gainsight

NOVEMBER 9, 2022

Pulse Europe 2022 is here! Net Revenue Retention: The One True Metric. “ We talked to investors and CEOs who said Net Revenue Retention is the most important metric for them this year. In the broadest sense of the word meaning: articles, data, product roadmap updates, knowledge base, and professional discussions.

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2022 Roadmap Customer Success Travel 19

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

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Webinar Roadmap Customer Success Feedback 52

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback.

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Competitive Advantage Multi-Channel 2022 Insights 52

West Monroe

NOVEMBER 1, 2022

Most (92%) of companies in West Monroe’s 2022 Be Digital Research said they are effective at putting the customer at the center of everything, but the real question is how this is put into action. A West Monroe client created a new roadmap to identify production and productivity issues and develop data-driven solutions to fix them.

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2022 Loyalty Customer Experience Measurement 52

Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . Of companies that use product experience data, 57% use it to develop product roadmaps.

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2022 Roadmap Metrics Sales 52

Gainsight

JUNE 11, 2021

Major Takeaways: Onboarding is the perfect time to understand your customer, to set clear expectations, to align with the customer’s goals and metrics to ensure they see success, and to empower the customer so they can take ownership right away. The most successful communities also operate as a knowledge base and center for feedback.

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Chief Customer Officer Customer Success 2021 Customer Centricity 91

SurveySparrow

DECEMBER 10, 2020

A recent research study conducted by Gartner stated that in 2022 the RPA technology is expected to reach $2.4billion. For instance, The Deloitte Greenhouse team , a digital consultancy based in San Francisco, used SurveySparrow’s feedback bot to collect data effortlessly. And the result? billion 5G subscriptions worldwide.

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2021 Social Media 2020 2024 52

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Give your customers the accurate responses they want while opening up more opportunities for customer satisfaction, loyalty, and positive “voice of the customer” feedback. Communities.

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Social Media Roadmap Webinar Entertainment 10

Strativity

DECEMBER 12, 2022

That’s up from 58% in 2022, a trend accelerated by growing demand for integration and innovation capabilities. Phase 2: Define your cloud migration strategy and roadmap. Run a pilot project: Mimic real-world scenarios in a simulated environment to identify your cloud vendor’s capabilities and limitations and evaluate key metrics.

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Roadmap 2025 Innovation 2022 52

Gainsight

NOVEMBER 16, 2021

trillion on digital transformation in 2022. . When you have clear product metrics and goals in front of you, it can push your entire company in the same direction. Use PX to craft an unbeatable digital transformation roadmap. Here are a few tips for success: Make feedback a centerpiece. Support decisions with metrics.

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Roadmap Social Media User Experience Feedback 52

Gainsight

SEPTEMBER 14, 2022

And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Product should leverage Community as an easy way to get customer feedback or build a customer-driven roadmap with a community-hosted advisory board. active and returning members.

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2022 Metrics Customer Success Roadmap 52

SmartKarrot

APRIL 26, 2022

But still, certain concerns keep customer success leaders up at night in 2022. I am here to discuss those with you and help you understand what is at stake now for the CS community as a whole in 2022. For example, the product team might present a product roadmap to the customers. Sign up for our newsletter. contact-form-7].

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2022 Customer Success B2B Culture 10

Andrew Mcfarland

MARCH 10, 2023

An implementation plan, also known as an actionable roadmap or a strategic plan, is a comprehensive project management tool that outlines the steps, resources, and timeline required to achieve a shared objective. A team collaboration tool allows you to share project goals and receive feedback from others, no matter where they are located.

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Document Roadmap Management Communication 48

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? By adopting Gainsight, the CS team has been able to provide clear metrics and milestone reporting to their Executive team, route customer feedback to their Product team, and set clear goals for their CSMs. Congratulations, Mindbody!

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2023 2022 Customer Success Customer Journey 52