Gainsight

OCTOBER 19, 2023

The number of companies with a dedicated CS Operations organization has more than doubled, from 20% in 2022 to 41% this year. One interesting point: These responsibilities don’t always align with what a company measures. Only 41% of companies measure CS on expansion revenue. Close behind was Net Promoter Score (NPS) at 59%.

2023 52

2023 Customer Success Net Promoter Score NPS 52

SurveySparrow

APRIL 12, 2022

Data collection is the process of gathering, measuring, and analyzing data from a number of sources to find answers to research questions. In this article, we will learn about: Top 12 Data Collection Tools of 2022. Top 12 Data Collection Tools of 2022. You can easily visualize, share and download your collected data.

2022 52

2022 Social Media Information Feedback 52

Gainsight

JUNE 20, 2022

The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. You Can’t Manage What You Don’t Measure. Learn more about improving NPS. Why is this troubling?

Customer Retention 52

Customer Retention NPS 2022 Customer Success 52

CSM Magazine

OCTOBER 4, 2022

Average NPS ratings are also lower than pre-pandemic levels with the goodwill afforded to banks during this time ending. With the rise of digital-first engagement, customers are more aware of the vulnerability of their personal information, so having confidence in their financial institutions’ security measures is growing in importance.

Banking 52

Banking Consumers Net Promoter Score Customer Experience 52

Playvox

JUNE 22, 2023

Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents. KPIs or call center metrics vary from organization to organization, and different areas of the business require their own sets of KPIs or measurements. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. You can use it for everything from market research to NPS surveys to understand your audience fully.

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. You can use it for everything from market research to NPS surveys to understand your audience fully.

2024 52

2024 Feedback E-support 2023 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Then on the way to retention, because retention happens after a cycle, people may also have KPIs around NPS.

2022 98

2022 Metrics B2B NPS 98

Kustomer

JULY 28, 2022

What Is Customer Experience Benefits of Customer Experience Customer Experience Trends to Follow How to Implement Customer Experience Strategy Measuring Customer Experience Improve Customer Experience. What Are Customer Experience Trends in 2022? Measuring Customer Experience. TABLE OF CONTENTS. What Is Customer Experience?

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

Qualtrics

NOVEMBER 6, 2020

But staying on top is harder than it sounds: 25% of the mobile apps downloaded worldwide in 2019 were used only once. If your app is downloaded, it joins on average 80 apps on a user’s phone, and is in competition with the 9 apps used on a daily basis. billion apps will be downloaded in 2022.

Connections 44

Connections Feedback Net Promoter Score Download 44

SurveySparrow

MAY 4, 2022

And this post will walk you through 12 top Cognito Forms alternatives for 2022. When looking at Cognito forms alternatives, especially to run polls or create NPS surveys, SurveySparrow is the best choice. NPS Surveys: SurveySparrow’s NPS software is simply one of the best in the market you’ll find. SurveySparrow.

Multi-Channel 52

Multi-Channel NPS 2006 Connections 52

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Then on the way to retention, because retention happens after a cycle, people may also have KPIs around NPS.

2022 52

2022 Metrics B2B NPS 52

Gainsight

JUNE 9, 2022

But how do you measure user adoption ? Why Should I Measure User Adoption? Because it is early, successful user adoption has outsized downstream effects on overall customer success metrics, including net revenue retention (NRR), churn, and NPS scores. . What Metrics Should I Use When Measuring Adoption? Is it downloads?

Measurement 52

Measurement Metrics ROI NPS 52

Qualtrics

DECEMBER 2, 2021

See why they rated Qualtrics highly and explore our innovations that will continue to lead the market in 2022 and beyond. Download the Gartner VoC Report 2021. Don’t just take our word for it, check out some of our customers’ successes: BMW achieved a 23pt NPS increase in just 9 months. Here’s where we’re going next.

2021 26

2021 2022 Innovation Download 26

Gainsight

DECEMBER 15, 2021

That kind of human-first culture is what all organizations should be striving for in 2022 and beyond. . With a focus on operations and customer commitment, you’ll start to see improved time-to-value, higher NPS scores, reduced churn rates, and better advocates from your customer base. . Faster ROI from CS Investments.

Customer Success 59

Customer Success ROI Metrics Chief Customer Officer 59