InMoment XI
FEBRUARY 7, 2024
According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Intelligent Digitized Experiences Hotel guests expect an experience. Access 1/19/24.
SurveySparrow
JULY 23, 2023
Once upon a time, businesses believed that the best way to win customers was through the quality of their products or the competitiveness of their prices. But as we journey through 2023, a different tale is being written. In this story, the hero is the customer, and the quest is for an exceptional customer experience (CX).
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Oracle
APRIL 6, 2021
To win and retain customers in the future, grocery retailers must respond to increasing customer expectations around convenience, flexibility, and value. Leading supermarkets and grocery stores are leveraging their loyalty programs to incentivize repeat purchases and compete in a booming market. supermarket.
SurveySensum
SEPTEMBER 21, 2023
This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Businesses must prioritize personalization to meet these expectations effectively.
Currency Alliance
MAY 20, 2024
Back in 2017, when interchange fees were slashed by the European Union, most banks’ response was to simply to give up on their loyalty program; this was lazy and a huge strategic mistake. Every bank needs a loyalty strategy – even if they don’t have a points-based loyalty program.
ShepHyken
JANUARY 4, 2024
Promise and deliver on the benefit If you promise your customers a specific benefit for using your product or service, and later that benefit is realized, they’ll equate their success to your business and become loyal customers. Meeting customer expectations breeds brand affinity.
SurveySparrow
FEBRUARY 27, 2024
Customers expect more, and to stay in the lead, you’ve got to tune into their needs closely. It’s a game-changer in retail, turning customers into loyal fans and, even better, into advocates for your brand. Create a loyalty program that offers valuable rewards that are relevant to your customers.
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