3-reasons-to-take-millennials-customer-care-seriously 
Russel Lolacher
MARCH 8, 2020
Millennials aren’t your enemy. Jokes about call centres, humour about customer interactions… and one making a joke about how millennials would be easier to serve if they would just stop starring at their screens. And it’s no different when it comes to millennials. Millennials aren’t young.
ProProfs Chat
MARCH 27, 2020
It’s no secret that customer service is an essential aspect of every business. That said, many companies overlook their customer experience, and they don’t often consider it an ROI generating metric. In fact, customers who are engaged with a brand represent a 23% premium in share of profitability, revenue, and relationship growth.
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Innovative CX
MAY 5, 2022
Instead, millennials, a few gen Xers and gen Zs are leading the mix. Just like customer expectations have changed dramatically, so too have employee expectations of the workplace experience. It’s no different than the question I often ask organizations about their customer experience. Who uses faxes anymore?
GetFeedback
AUGUST 16, 2018
Customer service has long been an area of focus for marketers and support specialists. After all, 67% of consumers list bad customer experience as one of the primary reasons for churning and 39% of consumers avoid vendors for over 2 years after having a negative experience. Customer Happiness Metrics.
BirdEye
MAY 1, 2023
Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Reviews serve as a resource for prospective customers to make informed decisions.
Kayako
DECEMBER 8, 2016
3: The results. 5: Is it too late to win the customer back? What you can do to rectify bad customer service. We wanted to test word of mouth marketing to see if it could be used to rectify a customer’s bad experience. At Kayako, we help our customers get better at customer service. 2: Our experiment.
NICE inContact
JANUARY 29, 2019
Here are 10 steps any contact center can take to help increase retention, and reduce call center attrition it begins with the hiring process. If possible, take recruits on a tour of the call center floor and have them watch an agent field a couple of calls. Clearly, curbing agent attrition requires a multi-pronged approach.
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