Article Competitive Advantage Customer Satisfaction E-support 
Magellan Solutions
APRIL 11, 2024
million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. From processing orders to troubleshooting website glitches, the demands on your support team can be relentless. With over 1.75
CSM Magazine
MAY 13, 2024
They help overcome geo-blocking restrictions, allowing companies to reach customers in different regions. This is particularly useful in customer service, as businesses can provide localized support to customers, improving their overall experience.
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ShepHyken
JANUARY 8, 2021
This week we feature an article from Gary Williams, Director of Sales and Consultancy at Spitch. H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. Keeping Customers Front of Mind. However, automation is not designed to replace contact centre staff, but rather support them.
GetFeedback
JANUARY 19, 2020
The main weakness of surveys is they tend to get input from very happy or unhappy customers. Response rates of 10% or less are common for general customer satisfaction surveys , leaving CX leaders to wonder: What do all those other customers think? The answer is not to ditch surveys. Touchpoint survey best practices.
Horizon CX
DECEMBER 1, 2023
The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.
CSM Magazine
SEPTEMBER 20, 2021
Relevant research supports the idea that people prefer to help themselves rather than seeking help; it is therefore essential to offer exceptional self-service. This means that you can collect and quickly reach the answers to questions from your customers. How can customer relationships be improved with knowledge management?
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. In this in-depth article, Reina G. Lampton look at the state of customer service in the digital age. This interconnectivity enables us to analyze the customer’s perceptions of value through a holistic lens. E-commerce.
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