Article Customer Expectations Customer Retention Poor Customer Service 
InMoment XI
SEPTEMBER 12, 2023
This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. When used in competitive analysis, these databases can help you understand how your competitors are succeeding in areas like customer retention and loyalty programs.
SurveySparrow
JUNE 20, 2023
In this article, we have compiled 100 compelling statistics and metrics that demonstrate the crucial role customer satisfaction, retention, and loyalty play in the success of a business. 91% of customers who had a bad experience will not do business with the same company again.
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ShepHyken
MAY 30, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.
CSM Magazine
OCTOBER 25, 2023
When customers have a positive and satisfying experience, they are more likely to return, increasing customer retention. Word of Mouth : Satisfied customers are more likely to become brand advocates. They recommend your services to friends and family, thereby expanding your customer base.
CSM Magazine
JUNE 19, 2022
Bad customer experiences obviously damage existing customer relationships, but they can also endanger potential opportunities and erode your bottom line. Research by Microsoft found that 58% of consumers simply switch companies when they have a poor customer service experience. The Cost of Bad Customer Service.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. But the damage doesn’t stop there.
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer service training for employees.
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