COPC

JUNE 16, 2021

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc.

Insights 52

Insights Customer Experience Automotive Webinar 52

COPC

JUNE 16, 2021

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc.

Insights 52

Insights Customer Experience Automotive Webinar 52

NetBase

JULY 20, 2020

Consumer devotion has become much more supply dependent than any other loyalty measure. A Walker study found customer experience will overtake price and product as the key brand differentiator by the end of 2020 –leaving brands to reassess their customer engagement. Here’s what you can do about that!

Consumers 75

Consumers Automotive Social Media Loyalty 75

Strativity

APRIL 10, 2018

Steven has a career in customer experience, most recently serving as Director of Customer Experience at ttec Digital. He was Director of Customer Experience at Ericsson and spent 8 years as Head of Consulting and Research at Beyond Philosophy. Sue: What are the global trends for customer experience?

Culture 65

Culture Automotive B2C Social Media 65

Confirmit

APRIL 15, 2019

In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. Phil has worked in customer experience measurement for twenty years. Voice of the Customer Webinars. Some which give you a great foundation to build on.

Tourism 40

Tourism Automotive Webinar Competitive Advantage 40

Ann Michaels and Associates

JANUARY 20, 2021

When a customer walks into a place of business, how soon should they be acknowledged with a greeting? When measuring the time it takes for the customer to be greeted upon entering the store, we must consider a variety of things. Exactly how much time should management allow for a customer to be greeted?

Automotive 52

Automotive NPS Retail Measurement 52

BirdEye

SEPTEMBER 20, 2023

A local automotive repair shop can use programmatic advertising to display ads to users who have recently searched for “gears and steering wheels” in their area, increasing the chances of attracting new customers. This includes suggesting products, tailoring email campaigns, and delivering optimal website experiences.

Marketing 63

Marketing Advertising Social Media E-support 63

Strativity

APRIL 10, 2018

Steven has a career in customer experience, most recently serving as Director of Customer Experience at ttec Digital. He was Director of Customer Experience at Ericsson and spent 8 years as Head of Consulting and Research at Beyond Philosophy. Sue: What are the global trends for customer experience?

Culture 40

Culture Automotive B2C Social Media 40

BirdEye

DECEMBER 8, 2022

Social media shopping apps make it easy to measure and evaluate business insights. For example, TripAdvisor is focused on the hotel industry, Zomato focuses on the restaurant industry, and DealerRater focuses on the automotive industry. How to use them: Create an Instagram or Facebook Shop and link it to your posts and Pages.

Social Media 98

Social Media Brands Entertainment Connections 98

COPC

JUNE 4, 2020

We won our very first industry award in 2020 through a virtual presentation – TDCX Malaysia was just named Frost and Sullivan’s 2020 Customer Experience Management Provider of the Year! What COVID-19 taught us is that all these measures were for naught and amounted to nothing in the face of a pandemic like this one.

Contact Center 55

Contact Center E Commerce 2020 E-support 55

SmartKarrot

AUGUST 12, 2021

Customer Engagement through voice, visual, and text. Voice and text-based sentiment analysis, plus visual engagement, will help you measure user emotions in different types of communications. You can measure the success of AI in more practical ways like ROI, new market opportunities, etc. A tremendous shift in decision making.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

Michel Falcon Experience

FEBRUARY 11, 2019

I’ve leveraged the strategies that I’m going to share with you in industries such as telecom, automotive, biotech, uh, some, some different industries that aren’t extraordinarily people first perhaps. Even before anybody even said the words, customer experience management, they were leveraging that to grow their company.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60